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Help Desk Specialist

1 month ago

Sandton, South Africa Rand Water Full time
Service Desk Officer Role

At Rand Water, we are seeking a highly skilled Service Desk Officer to provide exceptional support to our customers. As a key member of our team, you will be responsible for delivering a professional and efficient interface between our organization and its customers.

Key Responsibilities:

  • Provide first-line support for all services provided by Rand Water
  • Act as a liaison between customers and our internal teams to resolve issues efficiently
  • Collaborate with colleagues to ensure seamless service delivery
  • Continuously improve service quality and customer satisfaction

Requirements:

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Strong problem-solving and analytical skills
  • Proficiency in customer service software and tools

What We Offer:

  • A dynamic and supportive work environment
  • Opportunities for career growth and development
  • A competitive salary and benefits package