Customer Support Specialist

1 month ago


Paarl, Western Cape, South Africa beBee Professionals Full time

We are seeking a skilled Customer Support Specialist to provide technical assistance to customers, troubleshoot issues, and respond to inquiries in a timely manner.

Key Responsibilities:

  • Provide technical support via phone, email, and chat
  • Troubleshoot customer issues and provide solutions
  • Respond to customer inquiries
  • Monitor customer feedback and provide feedback to management
  • Maintain customer records and update customer information

Requirements:

  • Bachelor's degree in Computer Science or related field
  • At least 2 years of experience in customer service or technical support
  • Excellent communication and problem-solving skills
  • Ability to work independently and as part of a team
  • Knowledge of customer service software and databases


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