Technical Support Specialist in Paarl
5 days ago
At beBee Professionals, we are seeking a highly skilled Technical Support Specialist to join our team in Paarl. As a key member of our customer support team, you will be responsible for providing top-notch technical assistance to our clients via phone, email, and chat.
About the RoleThe ideal candidate should have excellent communication skills, be able to work independently, and possess a strong background in customer service. If you have a passion for resolving complex technical issues and delivering exceptional customer experiences, this is an exciting opportunity to join our dynamic team.
Duties and Responsibilities- Respond to customer inquiries via multiple channels (phone, email, chat)
- Troubleshoot complex technical issues and provide expert support
- Provide accurate and timely responses to customer queries
- Foster long-term relationships with customers through follow-up interactions
- Maintain detailed records of customer interactions in our database
To succeed in this role, you will need:
- Proven experience in customer-facing roles, preferably in technical support
- Exceptional communication and problem-solving skills
- Ability to work independently with minimal supervision
- A strong understanding of customer service software and tools
We offer a competitive salary range of R 250,000 - R 300,000 per annum, depending on your level of experience and qualifications. In addition, you will have opportunities for professional growth and development within our organization.
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Technical Support Specialist
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