Customer Support Virtual Agent Specialist

3 weeks ago


Paarl, Western Cape, South Africa beBee Professionals Full time
Customer Support Virtual Agent

BeBee Professionals is seeking a skilled Customer Support Virtual Agent to provide exceptional customer service and technical support to customers via phone, email, and chat.

Key Responsibilities:

  • Respond to customer inquiries via phone, email, and chat
  • Troubleshoot customer issues and provide technical support
  • Provide accurate and timely responses to customer inquiries
  • Follow up with customers to ensure their satisfaction
  • Document customer interactions in the customer service database

Requirements:

  • Proven customer service experience
  • Excellent communication skills
  • Ability to work independently
  • Strong problem-solving skills
  • Knowledge of customer service software


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