Multilingual Customer Service Representative
1 month ago
We are seeking a skilled Customer Service Representative with strong communication skills to join our team at Isilumko Staffing in Johannesburg.
This role involves providing exceptional customer service to guests from diverse backgrounds, ensuring their journey is seamless and enjoyable.
The ideal candidate will have:
- A matric certificate
- No less than one year of experience in a call centre environment, preferably in the travel or hospitality sector
- Excellent communication skills in both Chinese and English
- A proven track record of delivering high-quality results
- Familiarity with Salesforce and Versonix Seaware is a plus
The key performance areas for this role include:
- Ensuring guest satisfaction by managing bookings and itineraries effectively
- Engaging with clients on a national and international level via various platforms
- Driving continuous improvement in guest satisfaction
- Supporting global sales efforts
Salary: R180,000 - R220,000 per annum. A competitive salary package that reflects your value to our team.
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