Duty Manager Position

4 weeks ago

Stellenbosch, Western Cape, South Africa Delaire (Pty) Ltd Full time
Main Responsibilities

The Duty Manager will be responsible for ensuring a seamless guest experience from arrival to departure, in accordance with all policies and procedures set by Delaire Graff Lodges & Spa.

  • Ensure the highest standards of guest service, cleanliness, and maintenance are maintained.
  • Monitor Guest Relations employees to ensure all guests receive prompt and personal recognition.
  • Oversee all Guest Relations processes, including roster management and training for new recruits.
  • Assist in employee relations processes and ensure all Guest Relations Officers adhere to established policies and procedures.
  • Carry out and complete all duties responsible for a Guest Relations Officer and Night Auditor.
  • Attend morning meetings and compile the roster.
  • Set up and create training for all new recruited Guest Relations Officers.
  • Ensure all guest queries are taken and processed in a speedy and efficient manner.
  • Ensure attention to detail in all tasks given.
Main Requirements

The ideal candidate will possess the following qualifications and skills:

  • Grade 12 plus diploma/certificate in Hospitality Industry/Tourism.
  • Preferably 2-3 years previous experience working at the front desk.
  • Passionate about the hospitality industry.
  • Excellent interpersonal and communication skills, written and verbal.
  • Ability to maintain a professional working relationship with all departments and across cultures and religions.
  • Able to deal with very distinguished clientele.
  • Must be well-presented.
  • Honesty, flexibility, and accountability.
  • Friendly, helpful, and outgoing.
  • Professional manner and attitude.
  • Natural warmth and friendliness.
  • Punctual and self-disciplined.
  • Extreme attention to detail.
  • Good basic computer and administration skills.
  • Flexible to work night shifts.

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