IT Technical Support Specialist
3 weeks ago
Dial a Nerd is seeking an experienced IT Technical Support professional to join our team.
Job Summary:
We are looking for a skilled IT Technical Support expert to provide technical assistance and support to our employees.
Key Responsibilities:
- Provide technical support for computer hardware and software
- Resolve technical issues for staff via phone, in person, or electronically
- Perform hardware and software installations, configurations, and updates as needed
- Administer internal networks and provide IT support
- Manage vendors and network infrastructure
- Manage servers and perform general administration
- Resolve technical issues in a timely manner using available resources
Requirements:
- Excellent customer service skills
- Strong troubleshooting and critical thinking skills
- 4-6+ years of experience in IT support
- Grade 12, A+, N+, Diploma in Information Technology
- In-depth knowledge of Active directory, Sage, MAC, VM's, Microsoft Office 365, PABX
About Dial a Nerd:
Dial a Nerd is a company that provides IT support services to its clients.
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