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Account Relationship Specialist

2 weeks ago

Johannesburg, Gauteng, South Africa Betway Group Full time

As an Account Relationship Specialist at Betway Group, you will be responsible for building and maintaining relationships with our customers, understanding their needs and preferences, and providing them with tailored solutions to meet those needs. This role requires a strong understanding of customer behavior and preferences, as well as excellent communication and relationship-building skills.

About the Role

The successful candidate will be responsible for managing a portfolio of customer accounts, providing regular updates and insights to ensure they are aware of any changes or developments that may impact their business. You will also be responsible for identifying opportunities to upsell and cross-sell products and services, and developing and implementing strategies to achieve these goals.

Key Responsibilities
  • Build and maintain relationships with our customers, understanding their needs and preferences.
  • Provide tailored solutions to meet the needs of our customers.
  • Manage a portfolio of customer accounts, providing regular updates and insights.
  • Identify opportunities to upsell and cross-sell products and services.
Requirements
  • Minimum 2 years' experience in a customer-facing role.
  • A degree (BCom or equivalent) is essential.
  • Strong verbal and written communication skills, with the ability to convey complex ideas clearly and effectively.
  • Experience working collaboratively in cross-functional teams, with a focus on achieving shared goals.