Desktop Solutions Specialist

2 days ago

Port Elizabeth, Eastern Cape, South Africa Top Vitae Full time

Job Overview

We are seeking a highly skilled Desktop Solutions Specialist to join our team at Top Vitae. The successful candidate will be responsible for providing expert-level technical support and engineering solutions for a Windows 11-based environment.

Key Responsibilities

  • Laptop Reimaging and Configuration: Develop and maintain efficient processes for laptop reimaging using industry best practices, create standard laptop images with required security patches and software applications, automate imaging processes to improve deployment efficiency.
  • Software Delivery Configuration: Design, build, and deploy software packages and updates using Microsoft System Centre Configuration Manager (SCCM), monitor SCCM environment to ensure software distribution, compliance reporting, and endpoint updates, create and manage task sequences for OS deployments and software configurations.
  • Intune Management: Strong understanding of the MS Intune platform and features, experience with device management/device enrolment including concepts such as MDM and MAM, policy creation, application deployment, compliance management, troubleshooting, reporting, and analytics with Intune.
  • Office 365 and Cloud Migrations: Execute Office 365 migrations, including email, OneDrive, SharePoint, and Teams, support end-users during and post-migration to ensure minimal disruption, assist in the migration of services and workloads to cloud environments, primarily Azure.
  • Desktop Engineering and Support: Lead the deployment, configuration, and management of Windows 11 laptops across a global user base, perform advanced troubleshooting for hardware and software issues to ensure optimal system performance, maintain system documentation and knowledge bases for issue resolution and process standardization.
  • Active Directory and Azure Integration: Manage user accounts, security groups, and permissions in Active Directory and Azure AD, implement and maintain security policies, group policies, and access controls, onboard and manage devices within the Azure AD environment, monitor the health of the Active Directory (AD) tree.
  • Security and Compliance: Ensure endpoint devices meet security and compliance standards, collaborate with the cybersecurity team to implement security controls and best practices.
  • Cross-Functional Collaboration: Partner with global IT teams to standardize and optimize desktop solutions, provide training and support to local IT teams and end-users, create technical documentation and reports for management.]

Requirements

  • Expertise in Windows 11 OS, Microsoft SCCM, Azure Active Directory, and Entra ID, hands-on experience with Office 365 migrations and cloud infrastructure projects, proficiency in scripting languages (PowerShell preferred) for automation, strong knowledge of security best practices for endpoint devices.
  • Bachelor's degree in Computer Science, Information Technology, or a related field; equivalent work experience accepted, certifications such as Microsoft Certified: Modern Desktop Administrator Associate, Azure Administrator Associate, or equivalent, experience with endpoint security solutions, familiarity with ITIL framework and service delivery processes.
  • A minimum of 2-4 years of experience in desktop engineering and IT support roles, ability to work in a fast-paced environment and adapt to changing priorities.

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