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Technical Support Professional

1 week ago

Port Elizabeth, Eastern Cape, South Africa Abantu Staffing Solutions Full time

Overview of the Job

We are seeking a highly skilled IT Engineer to join our team at Abantu Staffing Solutions. As an IT Engineer, you will be responsible for providing technical support for various IT services and systems.

Key Accountabilities

  • Ensure the smooth operation of IT infrastructure
  • Minimize downtime by resolving technical issues promptly
  • Perform regular maintenance activities
  • Ensure systems are up-to-date with the latest security patches and feature updates

Performance Indicators

  1. Cyber Security: Computer Security, Endpoint Protection, User Education (20%)
  2. Desktops, Laptops, Printers, and Videoconferencing (20%)
  3. Backups & Disaster Recovery (20%)
  4. System Support: Sage Payroll, Register my Battery, Warehouse Scanning (10%)
  5. Compliance (5%) & Cost Control (5%)
  6. Customer Service (20%)