Desktop Engineer

6 days ago

Port Elizabeth, Eastern Cape, South Africa Top Vitae Full time

The primary purpose of the Network Engineer role is to provide expert-level technical support and engineering solutions for a Windows 11-based environment. This includes supporting laptop reimaging, software deployment, SCCM package configurations, Active Directory (AD) onboarding, Office 365 migrations, and cloud migration initiatives within an Azure-based infrastructure. This role starts with M&A project-based work and transitions into daily operational support. The ideal candidate will have strong technical expertise in managing and supporting desktop solutions, working closely with global IT teams to optimize and standardize workspace systems and processes. The Network Engineer will contribute to system stability, security, and efficiency, ensuring an optimal user experience across all workstations.

Responsibilities:

  • Laptop Reimaging and Configuration (Project-based support – Build):
    • Develop and maintain efficient processes for laptop reimaging using industry best practices.
    • Create, update, and maintain standard laptop images with required security patches and software applications.
    • Automate imaging processes to improve deployment efficiency.
  • Software Delivery Configuration:
    • SCCM Package Configurations (Project-based BUILD support):
    • Design, build, and deploy software packages and updates using Microsoft System Centre Configuration Manager (SCCM).
    • Monitor SCCM environment to ensure software distribution, compliance reporting, and endpoint updates.
    • Create and manage task sequences for OS deployments and software configurations.
  • Intune:
    • Strong understanding of the MS Intune platform and features.
    • Experience with device management/device enrolment including concepts such as MDM and MAM
    • Policy creation, application deployment, compliance management, troubleshooting, reporting, and analytics with Intune.
  • Office 365 and Cloud Migrations (Project-based BUILD support):
    • Execute Office 365 migrations, including email, OneDrive, SharePoint, and Teams.
    • Support end-users during and post-migration to ensure minimal disruption.
    • Assist in the migration of services and workloads to cloud environments, primarily Azure.
  • Desktop Engineering and Support (Daily run support):
    • Lead the deployment, configuration, and management of Windows 11 laptops across a global user base.
    • Perform advanced troubleshooting for hardware and software issues to ensure optimal system performance.
    • Maintain system documentation and knowledge bases for issue resolution and process standardization.
  • Active Directory and Azure Integration (Daily run support):
    • Manage user accounts, security groups, and permissions in Active Directory and Azure AD.
    • Implement and maintain security policies, group policies, and access controls.
    • Onboard and manage devices within the Azure AD environment.
    • Monitor the health of the Active Directory (AD) tree.
  • Security and Compliance:
    • Ensure endpoint devices meet security and compliance standards.
    • Collaborate with the cybersecurity team to implement security controls and best practices.
  • Collaboration and Communication:
    • Partner with global IT teams to standardize and optimize desktop solutions.
    • Provide training and support to local IT teams and end-users.
    • Create technical documentation and reports for management.

Requirements:

  • Expertise in Windows 11 OS, Microsoft SCCM, Azure Active Directory, and Entra ID.
  • Hands-on experience with Office 365 migrations and cloud infrastructure projects.
  • Proficiency in scripting languages (PowerShell preferred) for automation.
  • Strong knowledge of security best practices for endpoint devices.
  • Bachelor's degree in Computer Science, Information Technology, or a related field; equivalent work experience accepted.
  • Certifications such as Microsoft Certified: Modern Desktop Administrator Associate, Azure Administrator Associate, or equivalent.
  • Experience with endpoint security solutions.
  • Familiarity with ITIL framework and service delivery processes.
  • A minimum of 2-4 years of experience in desktop engineering and IT support roles. 

Please consider your application unsuccessful if you have not received a response within two weeks of applying.

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