IT Systems Specialist

7 days ago


Port Elizabeth, Eastern Cape, South Africa Unique Personnel (Pty) Ltd Full time
Job Description

The Technical Support Professional will provide technical assistance to a range of IT services and systems used by the organization. This includes desktops, laptops, peripherals, and software applications.

The successful candidate will be responsible for ensuring the smooth operation of IT infrastructure and minimizing downtime by providing timely resolution of technical issues, conducting regular maintenance activities, and ensuring that systems are up-to-date with the latest security patches and feature updates.

Main Responsibilities:

  • Back-up and disaster recovery solutions
  • Antivirus and security measures
  • User education and training
  • Device setup and configuration
  • Desktop support and troubleshooting

Key Performance Areas:

  1. Cybersecurity: Computer Security, Endpoint Protection, User Education (20%)
  2. Desktops, Laptops, Printers, and Videoconferencing (20%)
  3. Back-ups & Disaster Recovery (20%)
  4. System Support: Sage Payroll Warehouse Scanning (10%)
  5. Compliance & Cost Control (5%) & Customer Service (20%)

Cybersecurity Responsibilities:

  • Deploying and maintaining endpoint security solutions such as anti-virus, anti-malware, and intrusion detection/prevention systems.
  • Monitoring computer systems and networks for security breaches, incidents, and vulnerabilities.
  • Responding to security incidents, and initiating appropriate measures to contain and mitigate the damage.
  • Raising awareness among employees and other stakeholders about security threats, best practices, and policies.

Required Skills and Qualifications:

  • Diploma in Information Technology or related fields (NQF 6)
  • CompTIA Certifications like Microsoft Certifications, other industry certifications
  • 5 years' experience in a similar role
  • Computer Literacy (MS Office Suite and other job-specific software systems)


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