Customer Service Representative for a Multinational Airline
3 weeks ago
Job Title: Customer Service Representative for a Multinational Airline
Black Pen Recruitment is seeking a highly skilled Customer Service Representative for a Multinational Airline to join our team in Gauteng, South Africa. As a Customer Service Representative, you will be responsible for providing exceptional customer service to passengers in French and English languages.
About the Role:
- Work for a prestigious airline brand on various work streams
- Assistance to passengers with pre & post flight departure travel-related queries in customer relations department in French & English languages
- Work on airline reservations systems & handling voice calls in English & French may include some written correspondence.
- Daily interactions with international passengers with queries and compliments
- Required to meet specific key performance indicators and meet expected client service levels.
- Demanding and time-sensitive call center environment
Requirements:
- Native level fluency in French language: Verbal & Written
- Located in South Africa
- Permanent residence permit/ South African ID holders only
- Flexibility to work shifts
- Fibre internet connection or fixed stable ADSL line required at own cost. Must be fixed line internet. No Wireless connections accepted.
- UPS Solution required during load shedding (Inverters available for purchase via our client or own solution accepted).
- Fully paid product and systems training provided.
- Training: 4 weeks (Fully Paid).
- Probation period: 4 months
About Black Pen Recruitment:
Black Pen Recruitment is a leading recruitment agency specializing in customer service and sales recruitment. We are dedicated to finding the best talent for our clients and providing exceptional service to our candidates.
If you are a highly motivated and customer-focused individual with a passion for providing excellent service, we encourage you to apply for this exciting opportunity.
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