International Customer Support and Sales Ambassador
2 weeks ago
About Our Client
Our client is an international, award-winning contact centre that specialises in inbound multichannel customer support across multiple verticals. With strategically located centres in Fiji, South Africa, and Peru, and a team of work-from-home colleagues in Namibia, they embody their clients' brands through exceptional client experience.
Job Summary
We are seeking a highly skilled Dutch Speaking Customer Service and Sales Representative to join our prestigious airline brand's customer relations department. As a representative, you will work on various work streams, assisting passengers with pre- and post-flight departure travel-related queries in Dutch and English languages.
About the Role
In this demanding and time-sensitive call centre environment, you will be responsible for daily interactions with international passengers, handling voice calls in English and Dutch, and responding to written correspondence. You will also work on airline reservations systems and meet specific key performance indicators and expected client service levels.
Your Responsibilities
- Work with our airline brand on various work streams to deliver exceptional customer experiences
- Provide assistance to passengers with pre- and post-flight departure travel-related queries in Dutch and English languages
- Handle voice calls and respond to written correspondence in English and Dutch
- Maintain high levels of customer satisfaction and meet specific key performance indicators and expected client service levels
About You
To succeed in this role, you must have native-level fluency in Dutch language (verbal and written) and be located in South Africa. A permanent residence permit or South African ID holder is required. You should also be flexible to work shifts and have a fibre internet connection or fixed stable ADSL line at your own cost.
Benefits
We offer fully paid product and systems training, 4 weeks of training, and a probation period of 4 months. You will also have opportunities to work with a prestigious airline brand and develop your skills in customer support and sales.
Estimated Salary: R250,000 - R300,000 per annum
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