Greek Language Customer Service Representative
4 weeks ago
Job Summary
We are seeking a highly skilled Greek language customer service representative to join our team at Black Pen Recruitment. As a customer service representative, you will be responsible for providing exceptional customer service to our clients in Greek and English languages.
Key Responsibilities
- Assist passengers with pre and post-flight travel-related queries in customer relations department in Greek and English languages
- Work on airline reservations systems and handling voice calls in English and Greek may include some written correspondence
- Daily interactions with international passengers with queries and compliments
- Meet specific key performance indicators and meet expected client service levels
Requirements
- Native level fluency in Greek language: Verbal & Written
- Located in South Africa
- Permanent residence permit/South African ID holders only
- Flexibility to work shifts
- Fibre internet connection or fixed stable ADSL line required at own cost. Must be fixed line internet. No Wireless connections accepted.
- UPS Solution required during load shedding (Inverters available for purchase via our client or own solution accepted).
What We Offer
- Fully paid product and systems training provided
- Training: 4 weeks (Fully Paid)
- Probation period: 4 months
About Us
Our client specialises in inbound multichannel customer support across multiple verticals from their quality, strategically located centres in Fiji, South Africa and Peru and via their work from home colleagues in Namibia. As an international, award-winning, multilingual contact centre, they know that our staff and the relationships they have with their clients are their greatest and most valuable assets.
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