German Language Customer Service Representative

2 weeks ago


Pretoria, Gauteng, South Africa Black Pen Recruitment Full time

Job Title: German Speaking Customer Service and Sales Representative

Job Type: Full time/Permanent

Location: Gauteng, South Africa

Workplace: Fully Remote

Job Description:

We are seeking a highly skilled German language customer service representative to join our team at Black Pen Recruitment. As a customer service representative, you will be responsible for providing exceptional customer service to our clients in Germany and other German-speaking countries.

Responsibilities:

  • Assist passengers with pre and post-flight travel-related queries in customer relations department in German and English languages
  • Work on airline reservations systems and handling voice calls in English and German may include some written correspondence
  • Daily interactions with international passengers with queries and compliments
  • Meet specific key performance indicators and meet expected client service levels

Requirements:

  • Native level fluency in German language: Verbal & Written
  • Located in South Africa
  • Permanent residence permit/South African ID holders only
  • Flexibility to work shifts
  • Fibre internet connection or fixed stable ADSL line required at own cost. Must be fixed line internet. No Wireless connections accepted.
  • UPS Solution required during load shedding (Inverters available for purchase via our client or own solution accepted).
  • Fully paid product and systems training provided.
  • Training: 4 weeks (Fully Paid).
  • Probation period: 4 months


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