Roadside Assistance Coordinator

6 days ago


Germiston, Gauteng, South Africa Cre8work Full time
About Us

Cre8work is a dynamic team that provides roadside assistance and breakdown services to our clients. We are committed to delivering timely, effective, and customer-focused support.

Job Description:

This role involves managing and coordinating roadside assistance and breakdown services for our clients. You will be responsible for responding to incoming calls, assessing the situation, and dispatching the appropriate assistance quickly and efficiently.

**Key Responsibilities:**

  1. Manage incoming breakdown calls and respond accordingly.
  2. Monitor the availability and location of service vehicles and allocate resources to ensure minimal downtime.
  3. Maintain clear and ongoing communication with clients, technicians, and service providers, updating all parties on arrival times, job progress, and any delays.
  4. Analyze breakdown situations to determine the best course of action, utilizing knowledge of mechanical and logistical processes.
  5. Accurately log call details, job status, and completion times into the tracking system, ensuring records are up-to-date and complete.
  6. Provide a high standard of customer service, demonstrating empathy, professionalism, and patience, especially during high-pressure situations.

**Salary:** The estimated salary for this role is $60,000 - $80,000 per year.



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