Breakdown Management Specialist

4 weeks ago


Germiston, Gauteng, South Africa Cre8work Full time
About the Role

We are seeking a highly organized and efficient Breakdown Controller to join our dynamic team. In this role, you will be responsible for managing and coordinating roadside assistance and breakdown services for our clients.

Key Responsibilities:

  • Receive and manage incoming breakdown calls, assessing the situation, and dispatching the appropriate assistance quickly and efficiently.
  • Monitor the availability and location of service vehicles, allocating resources to ensure minimal downtime.
  • Maintain clear and ongoing communication with clients, technicians, and service providers, updating all parties on arrival times, job progress, and any delays.
  • Analyze breakdown situations to determine the best course of action, utilizing knowledge of mechanical and logistical processes.
  • Accurately log call details, job status, and completion times into the tracking system, ensuring records are up-to-date and complete.
  • Provide a high standard of customer service, demonstrating empathy, professionalism, and patience, especially during high-pressure situations.

Requirements:

  • Prior experience as a Breakdown Controller or similar role in the automotive or transportation industry is highly desirable.
  • Familiarity with vehicle mechanics, breakdown procedures, and dispatch systems.
  • Strong organizational skills, excellent verbal communication, and the ability to multitask under pressure.
  • Comfortable using dispatch software, GPS, and tracking systems.
  • Availability to work flexible hours, including weekends and evenings if needed.
What We Offer

In this role, you can expect a competitive salary of $60,000 - $80,000 per year, depending on experience and qualifications. Additionally, we offer a range of benefits, including comprehensive health insurance, 401(k) matching, and opportunities for professional development.



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