Automotive Incident Manager
19 hours ago
About Cre8work:
We are a dynamic company seeking a highly organized and efficient Automotive Incident Manager to join our team. In this role, you will be responsible for managing and coordinating roadside assistance and incident services for our clients.
Key Responsibilities:
- Response Coordination: Receive and manage incoming incident calls, assess the situation, and dispatch the appropriate assistance quickly and efficiently.
- Resource Management: Monitor the availability and location of service vehicles and allocate resources to ensure minimal downtime.
- Communication: Maintain clear and ongoing communication with clients, technicians, and service providers, updating all parties on arrival times, job progress, and any delays.
- Problem-Solving: Analyze incident situations to determine the best course of action, utilizing knowledge of mechanical and logistical processes.
- Documentation: Accurately log call details, job status, and completion times into the tracking system, ensuring records are up-to-date and complete.
- Customer Service: Provide a high standard of customer service, demonstrating empathy, professionalism, and patience, especially during high-pressure situations.
Job Requirements:
- Experience: Previous experience as an Automotive Incident Manager or similar role in the automotive or transportation industry is highly desirable.
- Knowledge: Familiarity with vehicle mechanics, incident procedures, and dispatch systems.
- Skills: Strong organizational skills, excellent verbal communication, and the ability to multitask under pressure.
- Technical Proficiency: Comfortable using dispatch software, GPS, and tracking systems.
- Availability: Willingness to work flexible hours, including weekends and evenings if needed.
Salary:
The estimated salary for this position is around $60,000 - $80,000 per year, depending on location and experience.
Benefits:
Cre8work offers a competitive benefits package, including health insurance, retirement plans, and paid time off.
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