Key Account Manager

16 hours ago


Johannesburg, Gauteng, South Africa Telesure Investment Holdings Full time

Job Summary

We are seeking a highly skilled Data Support Specialist to join our team. As a Data Support Specialist, you will be responsible for providing assistance in various Event Support functions – Data Management, Event Relations, and Event Support.

Data Management involves managing and maintaining the RX database, which includes tasks such as lead generation, data enrichment, data cleansing, and data validation.

Event Relations involves working on non-revenue outbound calling campaigns, including visitor invites, information dissemination, data verification, pre/post-show survey, and matchmaking.

Event Support involves providing inbound assistance for all call, email, and chat queries for all RX Events.

Core Competencies:

  1. Selling: Assists in the overall sales process and customer journey from prospecting to nurturing, closing, upselling, negotiating, and servicing.
  2. Data and Analytics Management: Ability to understand, analyze, gather, and organize data in an account management tool or database and marry the results gathered and tasks accomplished with industry-specific trends and demographics.
  3. Revenue Risk Management: Anticipates risks that may impact revenue and customer experience through a systematic review and account health check.
  4. Campaign Management: Ability to conceptualize, create, and execute an effective campaign journey across a variety of platforms.
  5. Hard/Technical, Soft Skills, and Complimentary Skills: Basic knowledge in Microsoft Word, Excel, and PowerPoint. Strong analytical, quantitative, and deductive reasoning skills. Keen attention to details. Strong verbal and written communication skills. Able to handle objections from customers. Excellent customer service skills. Project Coordination. Stakeholder Management. Proficient in German and/or French.

Equal Opportunity Employer: We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.


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