AWS Cloud Support Specialist
3 weeks ago
About the Role:
We are seeking a skilled Cloud Support Engineer to join our team at Amazon Development Centre (South Africa) (Proprietary) Limited. As a Cloud Support Engineer, you will play a critical role in providing exceptional support to our customers, ensuring they receive the best possible experience with our cloud services.
Key Responsibilities:
- Solve Customer Issues: You will be primarily responsible for solving customer cases through various contact channels, including telephone, email, and web/live chat. You will apply advanced troubleshooting techniques to provide tailored solutions for our customers.
- Partner with AWS Teams: You will partner with Amazon Web Services teams to help reproduce and resolve customer issues. This includes leveraging your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services.
- Drive Customer Communication: You will drive customer communication during critical events, providing timely and accurate information to our customers.
- Develop Technical Content: You will write tutorials, how-to videos, and other technical articles for the developer community, helping to educate customers on the latest cloud technologies.
Requirements:
- 1+ Years of Network and Operating System Support Experience: You must have a strong background in network and operating system support, with a minimum of 1 year of experience in a similar role.
- Good Knowledge of Network Security: You should have a good understanding of network security, including SSL/TLS, network- and web application firewalls, intrusion detection and prevention services.
- Knowledge of Troubleshooting Tools: You must have knowledge of troubleshooting tools, including traceroute, mtr, ping, iperf, dig/nslookup, cURL, tcpdump/wireshark, and related tools.
- Good OS Knowledge: You should have a good understanding of operating systems, oriented towards maintenance and administrative purposes, including Windows and Linux.
- Knowledge of Networking and Troubleshooting: You must have knowledge of networking and troubleshooting, including HTTP, TCP/IP, DNS, routing, switching, load balancing, and related technologies.
- Knowledge in Monitoring IT Services: You should have knowledge in monitoring IT services and a good command of associated technologies.
About Amazon:
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
About the Team:
Our team is a diverse group of experienced professionals who are passionate about cloud computing and delivering exceptional customer experiences. We value diversity and inclusion and are committed to creating a workplace where everyone can thrive.
Why Join Us?
We offer a dynamic and rewarding work environment, where you can develop your skills, grow your career, and make a real impact on our customers' businesses. If you're passionate about cloud computing, customer support, and delivering exceptional experiences, we want to hear from you
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