Hospitality Talent Acquisition Specialist
2 months ago
We are seeking a highly skilled and experienced Hospitality Training Manager to join the Bothongo Group Management (Lion Park) team. This is an exceptional opportunity for a professional to lead the development and implementation of training programs across various departments within our hospitality organization.
About the RoleThis role is responsible for enhancing employee skills, improving service quality, and ensuring compliance with industry standards through effective training and development initiatives.
Key Responsibilities- Training Program Development: Design and develop comprehensive training programs tailored to different roles, including front desk, food and beverage, housekeeping, and management.
- Facilitation: Conduct training sessions, workshops, and seminars to educate staff on company policies, customer service excellence, and operational procedures.
- Assessment and Evaluation: Assess the training needs of employees and evaluate the effectiveness of training programs through feedback, assessments, and performance metrics.
- Onboarding: Create and manage an effective onboarding process for new hires to ensure they are equipped with the necessary knowledge and skills from day one.
- Compliance and Standards: Ensure all training materials and programs comply with health, safety, and regulatory requirements relevant to the hospitality industry.
- Collaboration: Work closely with department heads to identify training needs and develop strategies to address skill gaps within teams.
- A bachelor's degree in Hospitality Management or a related field.
- Minimum 5 years of experience in a similar role within the hospitality industry.
- Excellent communication and interpersonal skills.
- Ability to work effectively in a fast-paced environment.
The estimated annual salary for this position is $65,000 - $85,000, depending on qualifications and experience. In addition to a competitive salary, we offer a range of benefits, including medical insurance, retirement plan, and paid time off.
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