Care Home Administrator
5 days ago
We are seeking a highly skilled and experienced Care Home Administrator to join our team at Guardian Healthcare. As a key member of our administration team, you will play a vital role in ensuring the smooth operation of our care homes.
Key Responsibilities:- Manage the provision of effective and efficient reception services, ensuring a warm and welcoming experience for residents and their families.
- Respond to all enquiries from prospective residents, providing accurate and timely information to support their decision-making process.
- Coordinate admissions with the Home Manager or Deputy Home Manager, ensuring a seamless transition for new residents.
- Ensure the Resident contract is presented to the Resident or their representative prior to admission and are completed and signed on day one of admission.
- Collect initial payment and arrange Direct Debits for ongoing payments, maintaining accurate financial records.
- Maintain administration systems relating to residents, including accurate and up-to-date records.
- Liaise with appropriate departments regarding payroll, procurement, finance, and HR, ensuring effective communication and collaboration.
- Manage day-to-day payroll and queries, ensuring timely and accurate processing.
- Complete payroll returns, ensuring they are correct, authorized, and presented within agreed deadlines.
- Produce all contract amendments, contracts of employment, and HR letters in line with agreed HR process.
- Cover reception duties in the absence of the receptionist, providing exceptional customer service.
- Previous experience as a care home administrator is essential.
- A welcoming and approachable persona, with excellent communication and interpersonal skills.
- Confident in liaising with other members of staff and residents, with a strong ability to work collaboratively.
- Good time management skills, with the ability to prioritize tasks and manage multiple responsibilities.
- Able to work alone as well as part of a team to achieve the best result.
Remote Work: No
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