Customer Service Representative for Business Growth
4 weeks ago
We are a dynamic and innovative company seeking a skilled Customer Service Representative to join our team in Cape Town. As a key member of our business, you will play a crucial role in delivering exceptional customer experiences and driving business growth.
Job OverviewThis is an exciting opportunity to work with a forward-thinking organization, where you will have the chance to develop your skills, build your career, and contribute to our success.
Key ResponsibilitiesAs a Customer Service Representative, you will be responsible for:
- Providing top-notch customer service via phone, email, live chat, or social media, ensuring that customers receive accurate information and resolutions to their queries.
- Handling customer complaints professionally and efficiently, resolving issues promptly, and escalating complex cases when necessary.
- Maintaining accurate records of customer interactions, transactions, and feedback using CRM software.
- Upselling or cross-selling products and services to customers, identifying opportunities to grow revenue and enhance the customer experience.
To succeed in this role, you will need:
- A high school diploma or equivalent, with higher education a plus.
- Proven experience in customer-facing roles, preferably in a contact center environment.
- Excellent communication and interpersonal skills, both written and verbal.
- Strong problem-solving skills, with the ability to handle challenging situations and think critically.
- Proficiency in CRM systems and other contact center software.
- Able to multitask, prioritize tasks, and manage time effectively.
- Strong attention to detail and organizational skills.
- A positive attitude, strong work ethic, and flexibility to work weekends, holidays, and shifts as required.
Experience with sales and upselling techniques would be an asset in this role.
Working ConditionsThis is an office-based role, with working hours from 09:00 to 17:30 (UK time), Monday to Friday.
CompensationThe successful candidate can expect a competitive base salary, with performance-based incentives and bonuses available.
Estimated Salary: R200,000 - R300,000 per annum, depending on experience.
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