Customer Service Representative for Business Growth

4 weeks ago


Cape Town, Western Cape, South Africa The Legends Agency Full time
About The Legends Agency

We are a dynamic and innovative company seeking a skilled Customer Service Representative to join our team in Cape Town. As a key member of our business, you will play a crucial role in delivering exceptional customer experiences and driving business growth.

Job Overview

This is an exciting opportunity to work with a forward-thinking organization, where you will have the chance to develop your skills, build your career, and contribute to our success.

Key Responsibilities

As a Customer Service Representative, you will be responsible for:

  • Providing top-notch customer service via phone, email, live chat, or social media, ensuring that customers receive accurate information and resolutions to their queries.
  • Handling customer complaints professionally and efficiently, resolving issues promptly, and escalating complex cases when necessary.
  • Maintaining accurate records of customer interactions, transactions, and feedback using CRM software.
  • Upselling or cross-selling products and services to customers, identifying opportunities to grow revenue and enhance the customer experience.
Requirements

To succeed in this role, you will need:

  • A high school diploma or equivalent, with higher education a plus.
  • Proven experience in customer-facing roles, preferably in a contact center environment.
  • Excellent communication and interpersonal skills, both written and verbal.
  • Strong problem-solving skills, with the ability to handle challenging situations and think critically.
  • Proficiency in CRM systems and other contact center software.
  • Able to multitask, prioritize tasks, and manage time effectively.
  • Strong attention to detail and organizational skills.
  • A positive attitude, strong work ethic, and flexibility to work weekends, holidays, and shifts as required.
Preferred Qualifications

Experience with sales and upselling techniques would be an asset in this role.

Working Conditions

This is an office-based role, with working hours from 09:00 to 17:30 (UK time), Monday to Friday.

Compensation

The successful candidate can expect a competitive base salary, with performance-based incentives and bonuses available.

Estimated Salary: R200,000 - R300,000 per annum, depending on experience.



  • Cape Town, Western Cape, South Africa EXL Service Full time

    We are seeking a highly skilled Customer Service Representative to join our team at EXL Service.About the RoleThis is an exciting opportunity for individuals who are passionate about delivering exceptional customer experiences and providing top-notch support to our valued customers.As a Customer Service Representative, you will be the first point of contact...


  • Cape Town, Western Cape, South Africa EXL Service Full time

    Job DescriptionThe ideal candidate will possess a strong understanding of customer needs and be able to address complex benefit questions, resolve issues, and educate Members. Key responsibilities include recording details of inquiries, comments or complaints, transactions or interactions, and taking action accordingly. When necessary, the representative...


  • Cape Town, Western Cape, South Africa Service Solutions Full time

    About UsInternational Brand is a leading service provider in Access Park, renowned for delivering exceptional customer experiences. Our mission is to set the standard for world-class service.We're committed to fostering a work environment that promotes excellence, collaboration, and growth.Job DescriptionAs a Customer Service Representative with our team,...


  • Cape Town, Western Cape, South Africa EXL Service Full time

    At EXL Service, we are looking for a skilled Customer Service Representative to join our team. This is an exciting opportunity to work in a dynamic environment where you will be responsible for delivering exceptional customer service.Salary and BenefitsWe offer a competitive salary of approximately $35,000 per annum, which is based on industry standards and...


  • Cape Town, Western Cape, South Africa EXL Service Full time

    OverviewA leading customer experience outsourcing and business process management (BPO) services company, EXL Service, is seeking dedicated individuals to join our team as Insurance Customer Service Representatives in the US.About the RoleThis exciting opportunity involves working with customers via phone, email, and chat platforms, providing exceptional...


  • Cape Town, Western Cape, South Africa Recruit for Africa Full time

    Customer Service and Sales RepresentativeWe are seeking a highly motivated Customer Service and Sales Representative to join our team at Cape Town International Airport. As a key member of our team, you will be responsible for delivering exceptional customer service, meeting sales targets, and maintaining a high level of product knowledge.Your key...


  • Cape Town, Western Cape, South Africa Customer Experience People SA Ltd Full time

    At Customer Experience People SA Ltd, we're on the hunt for talented individuals to join our global team as Customer Service Representatives with a passion for webchat. If you're an ambitious and driven professional with exceptional communication skills, we want to hear from you!Job OverviewWe're looking for someone who can provide top-notch service to our...


  • Cape Town, Western Cape, South Africa EXL Service Full time

    Job Title: Customer Service Representative - Insurance Expert">About the Role:We are seeking an experienced Customer Service Representative to join our team at EXL Service. As a key member of our contact center, you will play a vital role in delivering exceptional customer experiences and resolving complex insurance-related queries.Key Responsibilities:


  • Cape Town, Western Cape, South Africa Service Solutions Full time

    We are seeking to employ a well-spoken and enthusiastic customer service representative at our Hermanus branch. Minimum requirements include a Grade 12 qualification, retail experience, and excellent communication skills.As a sales associate at Service Solutions, you will be expected to work retail hours in store and possess PC literacy.Our client requires a...


  • Cape Town, Western Cape, South Africa Nedbank Full time

    About the RoleWe are seeking a highly skilled Customer Service Representative to join our team in Cape Town. As a key member of our sales and service team, you will be responsible for delivering exceptional client experiences and driving business growth.Key ResponsibilitiesSales:Meet or exceed sales targets through effective selling skills, product...


  • Cape Town, Western Cape, South Africa The Legends Agency Full time

    The Legends Agency is a global leader in irrigation solutions for sustainable agriculture. We are seeking an experienced Business Development Representative to join our team.We offer a market-related salary along with benefits, making it an attractive opportunity for professionals looking to grow their careers.Job DescriptionAs a Business Development...


  • Cape Town, Western Cape, South Africa Customer Experience People SA Ltd Full time

    We are seeking an ambitious and driven Customer Service Representative with excellent communication skills to join our global team at Customer Experience People SA Ltd.About the Role:Provide exceptional responses to customer inquiries, maintaining high quality of services and performance standards.Proactively identify issues and problems before they arise,...


  • Cape Town, Western Cape, South Africa Customer Experience People SA Ltd Full time

    Job OverviewHuntswood, a global leader in customer experience solutions, is seeking highly motivated and experienced Customer Service Advisers to join its team. As a Customer Service Representative, you will be responsible for delivering exceptional customer experiences through various communication channels.Responsibilities:• Provide timely and accurate...


  • Cape Town, Western Cape, South Africa Service Solutions Staffing Full time

    We are seeking a driven and experienced External Sales Representative to join our team in Cape Town. This is an exciting opportunity to grow your sales career with a well-established company in the chemical industry.About the RoleAs a successful candidate, you will be responsible for generating new business through various means, including cold calling and...


  • Cape Town, Western Cape, South Africa EXL Service Full time

    Job SummaryWe are seeking a highly skilled and experienced Customer Service Representative to join our team at EXL Service. In this role, you will be responsible for providing exceptional customer service to our clients, addressing their needs and resolving any issues that may arise.About the RoleThe ideal candidate will have a minimum of 1 year of...


  • Cape Town, Western Cape, South Africa Neptune Full time

    The Customer Service Representative plays a vital role in providing exceptional service to customers at Europcar, a leading car rental company. This position is ideal for individuals who are passionate about delivering top-notch customer experiences and working in a dynamic environment.Located at the airport, this opportunity allows you to be part of a team...


  • Cape Town, Western Cape, South Africa beBee Professionals Full time

    Customer Service RepresentativebeBee Professionals is seeking a skilled Customer Service Representative to provide exceptional customer service to our clients. The ideal candidate will have a minimum of 2 years of customer service experience and excellent communication and interpersonal skills. Key responsibilities include responding to inquiries, resolving...


  • Cape Town, Western Cape, South Africa Service Solutions Full time

    We are seeking a highly skilled and motivated Store Assistant to join our team in Hermanus. As a key member of our sales team, you will provide exceptional customer service and support to our clients.**About You:**To be successful in this role, you will need to have Grade 12 and retail experience, with excellent communication skills and the ability to work...


  • Cape Town, Western Cape, South Africa Old Mutual Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Service Representative to join our Business Solutions team. As a key member of our team, you will be responsible for providing exceptional customer service to our clients through various communication channels.Job DescriptionThe successful candidate will be required to:Deal with client...


  • Cape Town, Western Cape, South Africa Capital Growth Full time

    Are you looking for a challenging role that offers opportunities for growth and development? At Capital Growth, we believe in empowering young South Africans through our Leadership Development Programme, which has been dedicated to this mission since 1994. Our comprehensive training and coaching will help you advance in your career, and you will enjoy a...