Front Desk Associate

1 week ago


Cape Town, Western Cape, South Africa PULLMAN Full time

PULLMAN Job Description

**Job Summary:**

We are seeking a highly skilled and customer-focused Front Desk Associate to join our team at PULLMAN. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience.

**Key Responsibilities:**

* Provide warm and welcoming service to guests, responding to their requests promptly and efficiently
* Maintain accurate and up-to-date guest accounts, ensuring all charges are accurate and posted in a timely manner
* Ensure strict security procedures are followed, maintaining confidentiality and safety of guests and hotel assets
* Communicate effectively with guests and hotel departments, both verbally and in writing
* Operate the switchboard efficiently, handling all calls professionally and transferring calls to relevant departments as needed
* Document all internal and guest messages accurately and distribute according to hotel procedure
* Maintain an accurate internal phone list for efficient call transfer
* Assist with screening calls for reservations and provide accurate information to guests
* Promote hotel facilities and maximize sales through sound product knowledge and selling skills

**Requirements:**

* Matric qualification
* Qualification in Hospitality/Tourism an advantage

**What We Offer:**

* Competitive salary and benefits package
* Opportunities for career growth and development
* Collaborative and dynamic work environment

**If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity to join our team at PULLMAN.



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