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Quote Desk Specialist

2 months ago

Cape Town, Western Cape, South Africa KnowBe4 Full time

About KnowBe4

We are a leading provider of security awareness training and simulated phishing platforms, serving tens of thousands of organizations globally. Our mission is to empower employees to make informed security decisions, driving a culture of cybersecurity within our clients.

We have been recognized as a best place to work for women, millennials, and in technology, and have earned numerous prestigious awards, including Glassdoor's Best Places To Work. Our team values radical transparency, extreme ownership, and continuous professional development in a collaborative and inclusive work environment.

Our Team Culture

We strive to create a welcoming and engaging workplace, where every employee feels valued and empowered to contribute. From team lunches to trivia competitions, we foster a sense of community and camaraderie among our team members.

Job Summary

The Quote Desk Representative will be responsible for providing accurate quotes for our products in a timely manner. This role requires strong communication and organizational skills, as well as the ability to work effectively with our sales team and Channel Partners.

Key Responsibilities:

  • Manage incoming requests for quotes from sales to provide accurate quotes to Channel Partners
  • Create and send appropriate quotes to Partners on each opportunity
  • Provide exceptional customer service to sales and Partners
  • Partner with the Deal Desk to review discounts, free months, payment terms, etc. and ensure multi-currency guidelines are met
  • Update partner quotes at request of sales
  • Liaise with partners as needed to align sales with the partner
  • Update quotes with pricing updates or as needed
  • Log and monitor your statistics on a daily basis
  • Execute post-sale administration and order routing forms as needed

Requirements:

  • Associate's Degree or equivalent work experience and education preferred
  • Experience with Gmail and Google Docs
  • Experience with MS Office (Word and Excel)
  • Experience with web browsers (Chrome, Internet Explorer, etc.)
  • Experience with Salesforce or other CRM preferred
  • Understanding of working with Channel Partners a plus
  • Strong verbal and written communication skills
  • Excellent time management and organization skills
  • Superior customer service skills
  • Strong collaborative and team work skills
  • Ability to work with minimal supervision

Our Benefits

We offer a comprehensive benefits package, including company-wide monthly bonuses, employee referral bonuses, 401k matching (US), fully paid medical insurance (US), open paid time off (length varies by country), parental leave (length varies by country), adoption assistance, tuition reimbursement, certification reimbursement, certification completion bonuses, gym benefits, and a relaxed dress code.

Equal Employment Opportunity

We are an equal opportunity employer and welcome applications from diverse candidates. If you require reasonable accommodation in completing this application, interviewing, or otherwise participating in the employee selection process, please visit our website.