Healthcare IT Support Engineer

5 days ago

Midrand, Gauteng, South Africa ITH Icoserve Full time

We're seeking a skilled Application Services Engineer Invitro to join our team at ITH Icoserve. As a member of our team, you'll play a vital role in delivering world-class technical support to our customers across the Gauteng region.

Your main focus will be on configuring software applications to meet customer needs, acting as an interface between customers and providers, and providing comprehensive training to ensure seamless integration of our solutions.

With a strong background in medical technology and diagnostics, you'll possess a medical technologist diploma or equivalent and have ± 3 years' experience in a similar field.

In addition to your technical expertise, you'll be expected to develop strong relationships with customers, install and configure systems with high quality standards, and contribute to creating a motivated atmosphere through teamwork and effective communication.

Some of your key responsibilities will include:

  • Supporting customers in using (software) applications and solutions to the optimum extent.
  • Providing comprehensive training for using applications and solution focused on specific customer demand.
  • Configuring software applications to meet customer needs.
  • Acting as an interface between customer and provider of application to solve customer problems and enhance the application with new features.
  • Delivering Application Training and Application Support for Sales, Installation, and Service to ensure customer satisfaction.
  • Working with the Customer Care Center to resolve customer events efficiently and effectively.
  • Developing and maintaining relationships with customers.
  • Installing and configuring systems, working with Customer Service Engineers and Sales to train customers, all with highest quality standards and meeting timelines.
  • Updating system software in accordance with deadlines set by the company, informing customers of the advantages to be gained by the update, and organizing training if necessary.
  • Contributing to creating a motivated, positive, and communicative atmosphere, with tight teamwork with all other colleagues and departments.
  • Communicating commercial information and opportunities closely with Sales.
  • Acting as a Sales Representative and providing product demonstrations, supporting the achievements of the annual sales plan.
  • Developing the Siemens Healthineers brand image, always projecting an image of professionalism and competence.
  • Discussing with customers actions taken to resolve events and explaining any further actions that may be required.
  • Using good judgment to decide when to investigate the escalation process to resolve a customer event.
  • Working within deadlines to prepare information for management and colleagues when requested.
  • Informing service management or team leader of situations where customer satisfaction is compromised or contractual obligations are unlikely to be met.
  • Being responsible for the complete and correct use of the complaint handling software defined by the company and adhering to strict quality procedures and work instructions.
  • Contributing to achieving the Mission, Values, and Vision of the company, while maintaining strict compliance to ethical principles and Health, Safety, and Quality norms of the company.

Join our team today and make a difference in the lives of our customers

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