Sales Relationship Manager
3 weeks ago
The Sales Relationship Manager is a key role within Jean Fowlds Consultancy, responsible for fostering and maintaining strong business relationships with existing clients, while also identifying and pursuing new sales opportunities.
Key Responsibilities:
- Utilize market data and trends to establish and achieve sales goals.
- Source and pursue potential new customers, focusing on retail and corporate clients.
- Build and maintain relationships with customers, key suppliers, and partners.
- Review and improve company practices to ensure maximum client satisfaction.
- Identify and inform the sales team of potential opportunities.
- Educate and inform clients about company products, services, and special offers.
- Address client complaints and resolve issues promptly.
- Conduct customer satisfaction surveys and recommend improvements.
- Collaborate with internal departments to ensure client expectations are met.
- Oversee the customer relationship management system.
- Network with potential business partners and clients.
- Develop and maintain presentations for business partners, corporate executives, and shareholders.
- Perform research to identify new potential customers and market opportunities.
- Stay up-to-date with market trends and competition performance.
- Develop and maintain the company's brand identity and placement in the market.
- Ensure a strong online presence and leverage social media to grow the business.
- Encourage high-sales and good customer service practices.
- Help maintain a positive company image.
- Meet personal productivity and performance standards.
Requirements:
- Degree in Engineering, Sales, Marketing, or equivalent.
- Proven work experience in customer relations and commercial sales.
- Experience managing a high-performance sales team.
- Ability to analyze sales performance metrics.
- Strong customer service attitude with excellent negotiation skills.
- Good knowledge of economics and market trends.
- Availability to travel as needed.
- Excellent mathematical skills and attention to detail.
- Ability to work as a team player.
- Willingness to work overtime when required.
- Honest and reliable.
- Good leadership and communication skills.
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