Insurance Verification Specialist

2 months ago


Cape Town, Western Cape, South Africa Boldr Full time

At Boldr, we're dedicated to delivering exceptional Client experiences while creating access to dignified work in communities worldwide. We employ a diverse team of over 1,000 members across five countries and aim to expand our workforce to over 5,000 people by 2027.

We're seeking an entry-level Insurance Verification Agent to collaborate closely with our Insurance Billing team. This role primarily involves contacting insurance companies via phone to obtain essential benefits information for our Users.

The ideal candidate will be passionate about helping Boldr grow and achieve our Purpose. We expect our Team members to become our ultimate partners to success by giving their 110% in everything, sharing their talents, and championing our core values: Curious, Dynamic, and Authentic.

Job Responsibilities:
  • Work closely with the Insurance Billing team and customer support team
  • Contact insurance companies exclusively through phone calls to verify patient insurance coverage and benefits
  • Collect and accurately record information related to insurance coverage, co-pays, and deductibles
  • Update patient accounts with verified insurance information to ensure proper billing and processing of their order
  • Communicate with insurance agents
  • Validate if the patient's needed service can be serviced or not
  • Tag tickets
  • Tag orders in the system

We're looking for candidates who are Curious and authentic, analytical and critical thinkers with an eye for detail, passionate about client satisfaction, and committed to confidentiality and HIPAA guidelines.

Requirements:
  • Strong English communication skills, both verbal and written
  • Excellent attention to detail and ability to collect accurate information
  • Availability to work daytime hours in either PST or EST, Monday to Friday
  • Proficient in phone-based communication
  • Basic computer skills and data entry proficiency
  • Prior insurance or DME experience is a plus but not mandatory

We offer a competitive salary plus benefits package, including salary range $45,000 - $55,000 annually.



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