Quality Assurance Specialist

3 weeks ago


Johannesburg, Gauteng, South Africa JoburgJobs Full time
Quality Assurance Consultant

We are seeking a skilled Quality Assurance Consultant to play a critical role in ensuring exceptional customer service and satisfaction.

Key Responsibilities:

  • Monitor and evaluate call centre interactions to assess the quality of service provided.
  • Provide constructive feedback to call centre agents to improve their performance and customer interactions.
  • Prepare reports on quality assurance findings for management.
  • Collaborate with the team to identify areas for improvement and implement effective solutions.

Requirements:

  • Matric (NSC) or equivalent qualification.
  • Bachelor's degree is beneficial.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and collaboratively in a fast-paced environment.
  • Strong analytical and problem-solving skills.
  • Knowledge of call centre operations, customer service principles, and quality assurance processes.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.

How to Apply:

Please submit your application, including your CV and a cover letter, to [insert contact information].



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