Quality Assurance and Quality Control Specialist
1 month ago
We are seeking a highly skilled Quality Assurance and Quality Control Specialist to join our team at Ad Talent Africa.
About the Role:
- This is an exciting opportunity for a results-driven individual to assume responsibility for implementing and monitoring quality assurance processes within our Collections Call Centre.
Main Responsibilities:
- Design, implement, and maintain effective quality assurance processes to ensure exceptional customer service standards.
- Conduct thorough assessments of call centre operations to identify areas for improvement.
- Prepare and present monthly reports on quality assurance metrics and trends.
- Develop and deliver training programs to enhance staff performance and productivity.
- Coach and mentor staff to improve their QA and performance skills.
Requirements:
- Maturity and Qualification in Call Centre Management or related field.
- A minimum of 3 years' experience in Call Centre Management.
- Strong analytical, problem-solving, and communication skills.
- Ability to work under pressure and meet deadlines.
- Attention to detail and ability to interpret various languages.
Estimated Salary: R250,000 - R350,000 per annum, depending on experience.
Why Choose Us:
At Ad Talent Africa, we offer a dynamic and entrepreneurial environment that fosters growth and development. If you are a motivated and results-driven professional looking for a new challenge, we encourage you to apply for this exciting opportunity.
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