Quality Assurance and Quality Control Specialist

1 month ago


Johannesburg, Gauteng, South Africa Ad Talent Africa Full time
Job Title: Quality Assurance and Quality Control Specialist

We are seeking a highly skilled Quality Assurance and Quality Control Specialist to join our team at Ad Talent Africa.

About the Role:

  • This is an exciting opportunity for a results-driven individual to assume responsibility for implementing and monitoring quality assurance processes within our Collections Call Centre.

Main Responsibilities:

  1. Design, implement, and maintain effective quality assurance processes to ensure exceptional customer service standards.
  2. Conduct thorough assessments of call centre operations to identify areas for improvement.
  3. Prepare and present monthly reports on quality assurance metrics and trends.
  4. Develop and deliver training programs to enhance staff performance and productivity.
  5. Coach and mentor staff to improve their QA and performance skills.

Requirements:

  • Maturity and Qualification in Call Centre Management or related field.
  • A minimum of 3 years' experience in Call Centre Management.
  • Strong analytical, problem-solving, and communication skills.
  • Ability to work under pressure and meet deadlines.
  • Attention to detail and ability to interpret various languages.

Estimated Salary: R250,000 - R350,000 per annum, depending on experience.

Why Choose Us:

At Ad Talent Africa, we offer a dynamic and entrepreneurial environment that fosters growth and development. If you are a motivated and results-driven professional looking for a new challenge, we encourage you to apply for this exciting opportunity.



  • Johannesburg, Gauteng, South Africa Quality Connect Staffing Full time

    About Quality Connect StaffingWe are a leading staffing agency in South Africa, dedicated to providing top-notch professionals to various industries.We have an exciting opportunity for a talented Quality Assurance Officer to join our team at one of our clients in Gauteng.


  • Johannesburg, Gauteng, South Africa CallForce Full time

    About CallForceAt CallForce, we strive to deliver exceptional customer experiences through our high-quality services.Job SummaryWe are seeking a highly skilled Quality Assurance and Quality Control Specialist to join our team. The successful candidate will be responsible for assessing the quality of our call centre's performance and making recommendations...


  • Johannesburg, Gauteng, South Africa Energy at Work Projects Full time

    Job OverviewAt Energy at Work Projects, we're seeking a skilled Quality Assurance Specialist to join our team.The ideal candidate will possess 5 years of call centre experience and 2-3 years of Short-Term Insurance Quality Assurance experience.About the RoleThis role involves meticulous monitoring and review of insurance customer service phone calls and...


  • Johannesburg, Gauteng, South Africa E&D Recruiters Full time

    Job Title: Quality Assurance SpecialistWe are seeking a highly skilled Quality Assurance Specialist to join our team at E&D Recruiters. As a Quality Assurance Specialist, you will be responsible for ensuring that our quality standards are met and exceeded.Key Responsibilities:Implement and maintain quality management systems to ensure compliance with...


  • Johannesburg, Gauteng, South Africa E&D Recruiters Full time

    Job Title: Quality Assurance SpecialistAbout the Role:We are seeking an experienced Quality Assurance Specialist to join our team at E&D Recruiters. As a Quality Assurance Specialist, you will be responsible for ensuring internal quality standards and quality from external suppliers.Key Responsibilities:Establish, implement, and maintain processes needed for...


  • Johannesburg, Gauteng, South Africa Easy Recruit SA Full time

    Job SummaryWe are seeking a highly skilled Quality Assurance Specialist to join our team at Easy Recruit SA. As a Quality Assurance Specialist, you will be responsible for carrying out testing and inspection of electronic sub-assemblies in accordance with test procedures and company standards.Key ResponsibilitiesCarry out testing and inspection of electronic...


  • Johannesburg, Gauteng, South Africa The-Recruiter Full time

    Job DescriptionWe are seeking a highly skilled Quality Assurance Specialist to join our team at The-Recruiter. This role is ideal for an individual with strong leadership and interpersonal skills, who can effectively communicate at all levels.About the Role:Coordinate project quality support activities as directed by the company's Quality Assurance/Quality...


  • Johannesburg, Gauteng, South Africa Hominum Management Solutions Full time

    Hominum Management Solutions is seeking a highly skilled Senior Quality Assurance Specialist to join our team. This role involves ensuring the quality of products across various industries, including food, manufacturing, and textiles.Key ResponsibilitiesDevelop and implement quality control procedures and standards to meet regulatory and company...


  • Johannesburg, Gauteng, South Africa Tower Group Full time

    Job OverviewThe Quality Assurance Specialist plays a crucial role in ensuring the quality of products at Tower Group. This position requires attention to detail, strong analytical skills, and effective communication.About the JobWe are seeking an experienced Quality Assurance Specialist to join our team. As a key member of our quality assurance team, you...


  • Johannesburg, Gauteng, South Africa The Coca-Cola Company Full time

    At The Coca-Cola Company, we are seeking a highly skilled Senior Quality Assurance Specialist to join our team. As a key member of our quality assurance team, you will play a crucial role in ensuring the highest standards of quality in our products.The estimated salary for this position is R520,000 - R720,000 per annum, depending on experience and...


  • Johannesburg, Gauteng, South Africa Deka Minas Pty Ltd Full time

    **Job Summary**We are seeking an experienced Senior Quality Assurance Specialist to join our team in Saudi Arabia. As a key member of our quality control department, you will be responsible for ensuring that products meet high-quality standards through rigorous testing and inspections.The ideal candidate will have 5-10 years of experience in quality...


  • Johannesburg, Gauteng, South Africa Planet10 Full time

    We are looking for a seasoned quality assurance specialist to join our team at Planet10 and drive the development of automated test assets.This role requires a strong understanding of test automation principles, Java, and Selenium, as well as experience working in Agile teams.The estimated salary for this position is $180,000 - $220,000 per year.Develop and...


  • Johannesburg, Gauteng, South Africa Deka Minas Pty Ltd Full time

    Job Description:Our client, a leading industrial company in Saudi Arabia, is seeking an experienced Aerospace Quality Assurance Specialist. As a key member of the quality team, you will be responsible for ensuring that products meet high-quality standards through rigorous testing, inspections, and process improvements.The ideal candidate will have 5-10 years...


  • Johannesburg, Gauteng, South Africa Zecutive Consultants Full time

    Job Overview:Zecutive Consultants is a leading organization seeking an experienced Quality Assurance Specialist to join our team. As a key member of our quality control process, you will play a vital role in ensuring the highest standards of quality in our manufactured products.Salary: $65,000 - $80,000 per annumJob Responsibilities:Inspect manufactured...


  • Johannesburg, Gauteng, South Africa The Recruiters Full time

    Job Summary:">The Recruiters is seeking a skilled Quality Assurance Specialist to lead our quality assurance program. As a key member of our team, you will be responsible for ensuring that our customer service team meets high standards of quality and excellence.">Key Responsibilities:">">Develop and implement quality assurance processes and procedures to...


  • Johannesburg, Gauteng, South Africa Fempower Full time

    Fempower seeks a highly skilled Quality Assurance Specialist to join our team. The ideal candidate will possess a 3-year National Diploma or 3-year formal qualification from an institution recognized by the South African Qualifications Authority, Quality Assurance and Development. Key qualifications include a valid drivers' license, no criminal record, and...


  • Johannesburg, Gauteng, South Africa Sasria Full time

    Job DescriptionSasria seeks a highly skilled Quality Assurance Specialist to join their team. The ideal candidate will have extensive experience in quality assurance, auditing, accounting, or risk management.Key Responsibilities:Strategic Alignment:Contribute to the development of the quality assurance department's strategic plan and key performance...


  • Johannesburg, Gauteng, South Africa Telebest Full time

    Job Title: Quality Assurance SpecialistAbout TelebestTelebest is a leading company in the industry, committed to delivering high-quality products and services. We are seeking an experienced Quality Assurance Specialist to join our team.SalaryWe offer a competitive salary of £60,000 per annum, depending on experience.Job DescriptionThe successful candidate...


  • Johannesburg, Gauteng, South Africa Easy Recruit SA Full time

    Job Title: Quality Assurance SpecialistAbout the Role:We are seeking a Quality Assurance Specialist to join our team at Easy Recruit SA.The ideal candidate will have experience in testing and inspection of electronic sub-assemblies.Key Responsibilities:Carry out testing and inspection of electronic sub-assemblies in accordance with test procedures and...


  • Johannesburg, Gauteng, South Africa Network Recruitment Full time

    Job OverviewWe are seeking a Quality Assurance Specialist to join our team at Network Recruitment.Key Responsibilities