Quality Assurance and Quality Control Specialist

6 days ago


Johannesburg, Gauteng, South Africa Ad Talent Africa Full time
Job Title: Quality Assurance and Quality Control Specialist

We are seeking a highly skilled Quality Assurance and Quality Control Specialist to join our team at Ad Talent Africa.

About the Role:

  • This is an exciting opportunity for a results-driven individual to assume responsibility for implementing and monitoring quality assurance processes within our Collections Call Centre.

Main Responsibilities:

  1. Design, implement, and maintain effective quality assurance processes to ensure exceptional customer service standards.
  2. Conduct thorough assessments of call centre operations to identify areas for improvement.
  3. Prepare and present monthly reports on quality assurance metrics and trends.
  4. Develop and deliver training programs to enhance staff performance and productivity.
  5. Coach and mentor staff to improve their QA and performance skills.

Requirements:

  • Maturity and Qualification in Call Centre Management or related field.
  • A minimum of 3 years' experience in Call Centre Management.
  • Strong analytical, problem-solving, and communication skills.
  • Ability to work under pressure and meet deadlines.
  • Attention to detail and ability to interpret various languages.

Estimated Salary: R250,000 - R350,000 per annum, depending on experience.

Why Choose Us:

At Ad Talent Africa, we offer a dynamic and entrepreneurial environment that fosters growth and development. If you are a motivated and results-driven professional looking for a new challenge, we encourage you to apply for this exciting opportunity.



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