Quality Assurance Specialist
3 weeks ago
The Quality Assurance Specialist at CallForce is critical in ensuring the highest standards of customer service and performance in our call centre. This role is responsible for monitoring and assessing the quality of our associates' performance, providing actionable insights to improve our customer's experience.
Key Responsibilities:
- Design and implement call monitoring formats and quality standards.
- Monitor customer care email responses and provide trend data to site management.
- Use quality monitoring data management systems to track performance at team and individual levels.
- Participate in customer and client listening programs to identify customer needs and expectations.
- Prepare and analyze internal and external quality reports for management review.
Requirements:
- 2-3 years' experience in a similar role.
- Exceptional verbal, written, and interpersonal communication skills.
- Outstanding customer service skills and dedication to providing exceptional customer care.
- Ability to multitask and successfully operate in a fast-paced team environment.
- Self-motivation and adaptability to change.
In this role, you will have the opportunity to make a significant impact on our customer's experience and contribute to the success of CallForce.
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Quality Assurance Specialist
1 week ago
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Quality Assurance Specialist
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Quality Assurance Specialist
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Quality Assurance Specialist
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Quality Assurance Specialist
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Quality Assurance Specialist
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Quality Assurance Specialist
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Quality Assurance Specialist
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Software Quality Assurance Specialist
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Quality Assurance Specialist
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Quality Assurance Specialist
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Quality Assurance Specialist
3 weeks ago
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Quality Assurance Specialist
2 weeks ago
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Software Quality Assurance Specialist
1 month ago
Johannesburg, Gauteng, South Africa IOCO Full timeSoftware Quality Assurance SpecialistWe are seeking a highly skilled Software Quality Assurance Specialist to join our team in Johannesburg. The ideal candidate will have strong automation testing experience and a solid understanding of quality assurance principles.The successful candidate will be responsible for designing, developing, and implementing...
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Quality Assurance Specialist
3 weeks ago
Johannesburg, Gauteng, South Africa JoburgJobs Full timeWe are seeking a Quality Assurance Specialist to ensure exceptional customer service and satisfaction. The ideal candidate will assess and improve the quality of interactions between our call centre agents and customers.Key Responsibilities:Listen, comment, and give feedback on all calls made and/or received by our debt collection agentsSubmit feedback to...
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Quality Assurance Specialist
4 days ago
Johannesburg, Gauteng, South Africa Tower Group Full timeJob OverviewThe Quality Assurance Specialist plays a crucial role in ensuring the quality of products at Tower Group. This position requires attention to detail, strong analytical skills, and effective communication.About the JobWe are seeking an experienced Quality Assurance Specialist to join our team. As a key member of our quality assurance team, you...
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Automation Quality Assurance Specialist
3 weeks ago
Johannesburg, Gauteng, South Africa Frostbyte Digital Full timeJob Title: Automation Quality Assurance SpecialistFrostbyte Digital is seeking a skilled Automation Quality Assurance Specialist to join our team. As an Automation Quality Assurance Specialist, you will play a key role in ensuring the delivery of high-quality software products by designing, developing, and executing automated tests.Key...
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Software Quality Assurance Specialist
2 weeks ago
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