Quality Assurance Specialist

1 month ago


Johannesburg, Gauteng, South Africa Energy at Work Projects Full time
Job Overview

At Energy at Work Projects, we're seeking a skilled Quality Assurance Specialist to join our team.

The ideal candidate will possess 5 years of call centre experience and 2-3 years of Short-Term Insurance Quality Assurance experience.

About the Role

This role involves meticulous monitoring and review of insurance customer service phone calls and transactions to ensure quality control on data processing.

Key Responsibilities:

  • Call Monitoring: Perform call monitoring for quality control, ensuring every conversation meets the required standards.
  • Transaction Review: Conduct transaction reviews for quality control, ensuring every detail is accurate.

Additional Responsibilities:

  • Special Projects: Participate in special projects to enhance our quality control processes.
  • Duties: Perform other duties assigned by management.
Requirements

To be successful in this role, you'll need:

  • A Matric qualification
  • Clean ITC/Criminal Check
  • 5 years of call centre experience
  • 2-3 years of Short-Term Insurance Quality Assurance experience
Salary and Benefits

We offer a competitive salary range of R400,000 - R600,000 per annum, depending on experience.

Benefits include:

  • Health insurance
  • Retirement fund contributions
  • Leave days
Why Join Us?

At Energy at Work Projects, we're passionate about delivering exceptional service. Our team is dedicated to creating a symphony of excellence in insurance service.



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