Customer Service Supervisor
3 days ago
Job Description
We are seeking a Customer Service Supervisor to join our team at Airports Company South Africa.
The successful candidate will be responsible for leading a team of customer service representatives, providing guidance and support to ensure excellent customer service delivery.
This role requires a high level of attention to detail, effective communication skills, and the ability to work in a fast-paced environment.
Key Responsibilities:
- Supervise and mentor a team of customer service representatives.
- Develop and implement training programs to improve customer service skills.
- Monitor and evaluate customer service performance, identifying areas for improvement.
- Collaborate with other departments to ensure seamless customer service delivery.
- Analyze customer feedback and make recommendations for process improvements.
Requirements:
- Diploma or Bachelor's degree in Business Administration or related field.
- At least 2 years of experience in a customer-facing role, preferably in a supervisory capacity.
- Proven leadership and coaching skills.
- Excellent communication and interpersonal skills.
- Ability to analyze data and make informed decisions.
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