Customer Service Supervisor

3 days ago


Pretoria, Gauteng, South Africa Airports Company South Africa Full time

Job Description

We are seeking a Customer Service Supervisor to join our team at Airports Company South Africa.

The successful candidate will be responsible for leading a team of customer service representatives, providing guidance and support to ensure excellent customer service delivery.

This role requires a high level of attention to detail, effective communication skills, and the ability to work in a fast-paced environment.

Key Responsibilities:

  • Supervise and mentor a team of customer service representatives.
  • Develop and implement training programs to improve customer service skills.
  • Monitor and evaluate customer service performance, identifying areas for improvement.
  • Collaborate with other departments to ensure seamless customer service delivery.
  • Analyze customer feedback and make recommendations for process improvements.

Requirements:

  • Diploma or Bachelor's degree in Business Administration or related field.
  • At least 2 years of experience in a customer-facing role, preferably in a supervisory capacity.
  • Proven leadership and coaching skills.
  • Excellent communication and interpersonal skills.
  • Ability to analyze data and make informed decisions.


  • Pretoria, Gauteng, South Africa Customer First Solutions Full time

    Company OverviewAt Customer First Solutions, we pride ourselves on delivering exceptional customer experiences across multiple channels. Our dedicated team in South Africa's premier contact center is driven by a culture of success and inspiration.Job DescriptionWe are seeking a highly skilled Customer Service Officer to cultivate high-volume customer...


  • Pretoria, Gauteng, South Africa Customer First Solutions Full time

    At Customer First Solutions, we pride ourselves on delivering excellence in customer acquisition and service. As a Customer Service Officer, you will play a pivotal role in cultivating high-volume customer engagement across multiple channels, leveraging our unique expertise in the Financial Services sector.Key ResponsibilitiesHandle inbound and outbound...

  • Medical Supervisor

    6 days ago


    Pretoria, Gauteng, South Africa South African National Blood Service Full time

    Job DescriptionSouth African National Blood Service is seeking a Medical Supervisor to oversee the functioning of Collections Teams.The successful candidate will be responsible for achieving collection targets and maintaining quality standards. They will also ensure excellent customer service, quality management, and risk reduction.The ideal candidate will...


  • Pretoria, Gauteng, South Africa Customer First Solutions Full time

    We are looking for a talented Customer Engagement Specialist to join our team at Customer First Solutions. As a Help Desk Specialist, you will be responsible for delivering exceptional customer service and engagement.About the RoleDeliver outstanding support through various communication channels, including phone, email, and live chat, to resolve customer...


  • Pretoria, Gauteng, South Africa South African National Blood Service Full time

    About UsSouth African National Blood Service is a leading provider of blood and blood products to hospitals across the country.Job OpportunityWe are seeking a highly skilled Donor Centre Supervisor to join our team.The successful candidate will be responsible for overseeing the day-to-day operations of the donor centre, ensuring the smooth collection of...


  • Pretoria, Gauteng, South Africa Customer First Solutions Full time

    We are looking for a highly skilled Business Development Representative - Customer Experience to join our team at Customer First Solutions. As a Customer Service Officer, you will cultivate high-volume customer engagement across multiple channels, leveraging our unique expertise in the Financial Services sector.ResponsibilitiesDevelop and implement...


  • Pretoria, Gauteng, South Africa Customer First Solutions Full time

    We are seeking a skilled Technical Service Representative to join our dynamic team at Customer First Solutions. As a Help Desk Specialist, you will play a critical role in delivering exceptional customer service and engagement.About the JobDeliver outstanding support through various communication channels, including phone, email, and live chat, to resolve...


  • Pretoria, Gauteng, South Africa Fidelity Services Group Full time

    Job Function: Teller Services SupervisorWe are seeking an experienced supervisor to oversee the teller services function within our cash centre.Key Responsibilities:Teller Training: Train and supervise tellers to ensure they have the necessary skills to perform their duties effectively.Transaction Processing: Process transactions accurately and efficiently,...


  • Pretoria, Gauteng, South Africa Customer First Solutions Full time

    About UsAt Customer First Solutions, we are committed to delivering exceptional customer experiences across multiple channels. Our dedicated team in South Africa's premier contact center is driven by a culture of success and inspiration.We are seeking a highly skilled Customer Service Officer to join our team and play a pivotal role in cultivating...


  • Pretoria, Gauteng, South Africa CA Recruitment (Pty) Ltd. Full time

    We are seeking a highly experienced Financial Services Supervisor to join our team at CA Recruitment (Pty) Ltd. The successful candidate will have a strong background in public sector auditing and be eligible to register as a CA(SA) Chartered Accountant.About the RoleThis is an exciting opportunity for a motivated individual to take on a leadership role in...


  • Pretoria, Gauteng, South Africa Vida Group Full time

    Join to apply for the Customer Service Manager (CSM) role at Vida Shoes International.Since 1973, Vida Shoes International, Inc. has been committed to becoming a global leader in the footwear industry. We are dedicated to designing, producing, and marketing quality branded footwear using our expansive international resources. Our wealth of knowledge stems...


  • Pretoria, Gauteng, South Africa PG Group Full time

    Key Performance IndicatorsMeet or exceed monthly sales targets.Maintain high levels of customer satisfaction.Ensure accurate processing of orders and credit notes.Develop and implement effective sales strategies to increase business market share.BenefitsThe successful candidate will receive a competitive salary package, including benefits such as medical aid...


  • Pretoria, Gauteng, South Africa Mambo's Full time

    Store Operations Supervisor JobMambo's Storage & Home is seeking a highly skilled and motivated Store Operations Supervisor to join our team at Castle Gate, Erasmus Park Pretoria.As a key member of our operations team, you will play a vital role in driving sales growth, ensuring operational efficiency, and delivering exceptional customer service.Supervise...


  • Pretoria, Gauteng, South Africa South African National Blood Service Full time

    Job TitleClinic SupervisorCompany OverviewSouth African National Blood Service is a leading healthcare organization that collects and supplies blood to hospitals across the country.Job DescriptionThe Clinic Supervisor will oversee the day-to-day operations of the donor centre, ensuring the smooth collection of blood and provision of excellent customer...


  • Pretoria, Gauteng, South Africa South African Bureau of Standards Full time

    Key Responsibilities:The South African Bureau of Standards is seeking a Technical Supervisor to join our laboratory services division. As a key member of our team, you will be responsible for providing supervision and ensuring that operational plans and processes are implemented for both in-house and outsourced work and priorities.The ideal candidate will...


  • Pretoria, Gauteng, South Africa Hallmark Professional Intake Full time

    Retail Operations Supervisor Job Description:About the RoleWe are seeking a highly organized Retail Operations Supervisor to join our team at Hallmark Professional Intake. The successful candidate will be responsible for overseeing the day-to-day operations of our retail stores.The ideal candidate will have a strong understanding of the retail industry and...


  • Pretoria, Gauteng, South Africa Fidelity Services Group Full time

    Fidelity Services Group seeks an experienced Cash Centre Supervisor to join our team. As a key member of our operations department, you will be responsible for managing the day-to-day activities of the cash centre. This includes verifying and processing deposits, addressing customer queries, and maintaining accurate records. To succeed in this role, you will...

  • Stores Supervisor

    2 weeks ago


    Pretoria, Gauteng, South Africa ACDC Dynamics SA Full time

    Job title : Stores Supervisor (Pretoria)Job Location : Gauteng, PretoriaDeadline : March 21, 2025Quick Recommended LinksJobs by Location Job by industries DescriptionJob Description: Warehouse SupervisorACDC Dynamics a leading manufacturer, importer, and distributor of quality products in the electrical, electronics, pumps, and tools industry is looking...


  • Pretoria, Gauteng, South Africa The Kempston Group Full time

    The Kempston Group seeks a skilled Operations Supervisor to be based in Pretoria. The successful candidate will liaise with clients, engage with staff, and ensure the accuracy of timesheets.Key responsibilities include resolving pay disputes, maintaining database records, and screening applications for suitability.This role requires strong communication...


  • Pretoria, Gauteng, South Africa MBA-Exchange Full time

    MBA-Exchange is looking for an experienced Distribution Center Supervisor to join our team. As a key member of our operations team, you will be responsible for overseeing the day-to-day activities of the distribution center, including ensuring efficient warehousing and the timely movement of products.You will work closely with senior management and Human...