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Automotive Customer Service Representative

1 week ago

Pretoria, Gauteng, South Africa Job Masters Full time
Job Overview

The role of Automotive Customer Service Representative is to provide exceptional support to customers in the automotive industry. As a representative of Job Masters, you will be responsible for ensuring that our customers receive top-notch service and support.

Responsibilities
  • Provide technical assistance and support to customers regarding auto parts and vehicle platforms.
  • Act as a liaison between customers and internal departments to resolve issues and meet customer expectations.
  • Analyze and interpret customer data to identify trends and areas for improvement.
  • Develop and implement effective solutions to improve customer satisfaction and loyalty.
  • Collaborate with sales teams to drive sales targets and meet business goals.
  • Manage customer accounts and maintain accurate records of interactions and transactions.

Requirements
  • Minimum 5-7 years of experience in customer service, planning, and administration within a multi-national and industrial sales environment.
  • Matric essential; relevant tertiary qualification advantageous.
  • Extensive knowledge of the automotive industry and auto parts.
  • Ability to analyze complex data and interpret results in a logical manner.
  • Excellent communication and problem-solving skills.