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Technical Support Specialist with Networking Expertise
2 months ago
Placement Point is seeking a skilled Technical Support Specialist to join our team. This role requires proven experience in first-line technical support, networking and wireless technologies.
About the RoleWe are looking for an individual who can provide exceptional customer service, resolve technical issues efficiently, and escalate calls to second-line support or vendors as needed. The ideal candidate will have hands-on experience with MS Office Suite, ITIL-based call logging programs, and be proficient in data usage reports and fault finding procedures.
Key Responsibilities- Logging support calls on Manage Engine Service Desk (ticketing system)
- Assisting customers with first-line support issues on VSAT, Fibre, LTE, and Wireless
- Providing remote support to installers during installations if needed
- Escalating calls to second-line support or vendors when necessary
- Following and maintaining call logging procedures, including data usage reports and fault finding reports
To be successful in this role, you will need:
- Proven work experience as a First-Line Support Technician or Helpdesk Support Technician
- Minimum 1 year of working experience in a similar role
- Hands-on experience with MS Office Suite and ITIL-based call logging programs
- Certification in A or N or relevant field (advantageous)
- A tertiary qualification in A or N or relevant field
The ideal candidate will possess excellent verbal and written communication skills, as well as strong organizational and multitasking abilities. You should also be a team player with high dedication, willing to expand your knowledge, and committed to providing exceptional customer service.
We estimate the salary for this position to be around $45,000-$60,000 per annum, depending on location and experience.