IT Support Specialist
3 weeks ago
Job Summary
We are seeking a skilled IT Support Specialist to join our team at FirstRand Bank Limited. The successful candidate will be responsible for providing technical support and maintenance for our computer systems and hardware.
Key Responsibilities
- Perform onsite hardware, software, and peripheral updates and repairs.
- Drive business profitability through cost-effective IT solutions.
- Deliver exceptional customer service through proactive and innovative solutions.
- Cultivate and manage relationships with stakeholders, including end-users, SMEs, and senior staff members.
- Manage IT service desk and incidents to provide efficient desktop support.
- Minimise system downtime through proactive monitoring and planning.
- Maintain relevant systems to ensure data integrity and functionality.
- Provision of an efficient administration service through careful planning and reporting.
Requirements
- 3 to 5 years of experience in a similar role.
- Strong communication, decision-making, and interpersonal skills.
- Good stakeholder engagement and management.
- Able to work under pressure.
What We Offer
- Opportunities to network and collaborate.
- Challenging work.
- Opportunities to innovate.
FirstRand Bank Limited is an equal opportunities employer and welcomes applications from all qualified candidates.
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