ISP Support Specialist

2 weeks ago


Bloemfontein, Orange Free State, South Africa Rectitude Recruit Full time
Job Title: ISP Support Specialist

Rectitude Recruit is seeking a highly skilled ISP Support Specialist to join our team. As an ISP Support Specialist, you will be responsible for providing technical support to customers and internal staff with technical issues on their fibre/wireless services, or questions relating to computer hardware and/or software.

Key Responsibilities:
  • Assist customers and internal staff with technical issues over the phone, email, or onsite
  • Install, maintain, and track company hardware, software, networks, and infrastructure
  • Provide technical support across the company, remotely or onsite
  • Contribute to the continuous improvement of processes, systems, knowledge base, and third-party relationships
Requirements:
  • Matric
  • Relevant Information Technology Degree or Diploma advantageous
  • Mikrotik MTCNA/MTCRE, Ubiquiti, Cambium, SIAE
  • Qualification or Certificate in Information Technology or other relevant qualifications from industry recognised institutes
  • Valid Driver's License and Own Reliable Transport
Experience and Knowledge:
  • Minimum 3 years working experience as a Desktop Support Technician, Network Support Technician, Systems Administrator, or similar role
  • Experience installing, configuring, maintaining, and troubleshooting desktop and laptop computers and their operating systems and peripherals in office environments
  • Experience working with and understanding the fundamentals of configuring and troubleshooting computer networks
  • Experience working with, configuring, and troubleshooting network devices
  • Experience resolving end-user problems and working with an incident management system
Skills and Attributes:
  • Excellent communication skills (verbal and written)
  • Proven organisational and administration skills
  • Able to perform under pressure
  • Customer service orientated
  • General network and internet understanding

Normal working hours are Mondays to Fridays from 16h00 until 21h00, Weekends On A Rotational basis from 9h00 until 21h00



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