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Customer Service Representative

1 month ago

Sandton, South Africa Shorza Ltd Full time
Exciting Opportunity in Customer Service

We are seeking a highly motivated and detail-oriented Customer Service Agent to join our team in Sandton. This role involves providing exceptional service and support to our UK-based clients. You will handle inquiries, resolve issues, and ensure a seamless experience for our customers.

Key Responsibilities:
  • Provide exceptional customer service and support via phone, email, and other communication channels.
  • Handle customer inquiries and resolve issues in a timely and professional manner.
  • Work collaboratively with internal teams to resolve customer issues and improve overall customer experience.
  • Stay up-to-date with product knowledge and company policies to provide accurate information to customers.
  • Meet or exceed performance metrics and targets for customer satisfaction, first call resolution, and other key performance indicators.
Requirements:
  • 2+ years of experience in a customer service role, preferably in a call centre environment.
  • Strong verbal and written communication skills, with the ability to engage effectively with UK clients.
  • Excellent problem-solving skills and attention to detail.
  • Organized and methodical approach to work.
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook) for efficient documentation and communication.
What We Offer:
  • A dynamic and supportive work environment.
  • Opportunities for career growth and professional development.
  • A competitive salary and benefits package.
  • A chance to work with a leading company in the industry.