Employee Relations Manager

2 months ago


Durban, KwaZulu-Natal, South Africa CallForce Full time

Job Summary: We are seeking a highly skilled HR/IR Consultant to join our team at CallForce. As an HR/IR Consultant, you will play a crucial role in managing various human resources functions with a strong focus on employee relations and industrial relations.

Key Responsibilities:

  1. Employee Relations and Industrial Relations:
  • Manage and resolve employee grievances, disputes, and conflicts in a timely and effective manner.
  • Provide advice and support to management and employees on employee relations and industrial relations issues.
  • Assist in developing and implementing employee relations and disciplinary policies in line with labour laws and company guidelines.
  • Conduct investigations into employee misconduct and recommend appropriate actions.
Compliance and Legal Advisory:
  • Ensure compliance with all relevant labour laws, regulations, and internal policies.
  • Prepare and maintain documentation related to employee relations issues, grievances, disciplinary actions, and investigations.
HR Administration and Data Management:
  • Maintain accurate and up-to-date employee records in the HRIS (Human Resource Information System) and ensure confidentiality.
  • Generate HR reports and provide analysis on employee relations trends, grievances, and disciplinary actions.
Policy Development and Implementation:
  • Assist in the development and review of HR policies and procedures to ensure they align with legal requirements and best practices.
  • Communicate policies and procedures to employees and managers, providing guidance and clarification as needed.
Performance Management:
  • Support the performance appraisal process, including assisting managers and employees with documentation and performance discussions.
HR Projects and Initiatives:
  • Participate in HR projects and initiatives, such as employee engagement programs, wellness activities, and diversity and inclusion efforts.

Qualifications and Requirements:

  • Education: Bachelor's degree in Human Resources, Industrial Relations, Law, or a related field.
  • Experience: 1-3 years of experience in an HR Officer role with a strong focus on Industrial Relations (Non Negotiable), preferably within a BPO or similar environment.


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