Employee Relations Manager
2 months ago
Job Summary: We are seeking a highly skilled HR/IR Consultant to join our team at CallForce. As an HR/IR Consultant, you will play a crucial role in managing various human resources functions with a strong focus on employee relations and industrial relations.
Key Responsibilities:
- Employee Relations and Industrial Relations:
- Manage and resolve employee grievances, disputes, and conflicts in a timely and effective manner.
- Provide advice and support to management and employees on employee relations and industrial relations issues.
- Assist in developing and implementing employee relations and disciplinary policies in line with labour laws and company guidelines.
- Conduct investigations into employee misconduct and recommend appropriate actions.
- Ensure compliance with all relevant labour laws, regulations, and internal policies.
- Prepare and maintain documentation related to employee relations issues, grievances, disciplinary actions, and investigations.
- Maintain accurate and up-to-date employee records in the HRIS (Human Resource Information System) and ensure confidentiality.
- Generate HR reports and provide analysis on employee relations trends, grievances, and disciplinary actions.
- Assist in the development and review of HR policies and procedures to ensure they align with legal requirements and best practices.
- Communicate policies and procedures to employees and managers, providing guidance and clarification as needed.
- Support the performance appraisal process, including assisting managers and employees with documentation and performance discussions.
- Participate in HR projects and initiatives, such as employee engagement programs, wellness activities, and diversity and inclusion efforts.
Qualifications and Requirements:
- Education: Bachelor's degree in Human Resources, Industrial Relations, Law, or a related field.
- Experience: 1-3 years of experience in an HR Officer role with a strong focus on Industrial Relations (Non Negotiable), preferably within a BPO or similar environment.
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