Client Relations Specialist

4 weeks ago


Durban, KwaZulu-Natal, South Africa Pillango Placements Full time

About the Role:

Pillango Placements is seeking a skilled Client Relations Specialist to join our team. As a Client Relations Specialist, you will play a vital role in client onboarding and build strong partnerships with healthcare providers.

Key Responsibilities:

  • Act as the primary point of contact for clients throughout the onboarding process
  • Guide clients through the adoption of our bureau service
  • On-board and train bureau clients on products and processes through a combination of face-to-face, telephonic and digital channels
  • Develop strong and trusted relationships with providers and unlock value proposition through continuous high value interactions with them, supported by actionable insights
  • Proactively identify client needs and recommend solutions to optimise our value proposition
  • Update onboarding resources and maintain detailed records of all client interactions
  • Collaborate with internal and external stakeholders to ensure a seamless onboarding experience and mutually beneficial customer journey
  • Manage retention and growth of allocated portfolio in order to maintain its profitability

Requirements:

  • Possess in-depth knowledge of the medical services claims industry and healthcare coding systems
  • Understand processes and systems used in the execution of practice management in the medical industry
  • Enthusiasm to stay updated with industry developments and emerging trends in the healthcare sector
  • Proficient in Ms Excel, Word, Powerpoint or the Google Workspace alternative
  • Excellent communication and people skills (verbal and written)
  • Effective time management and organisational skills to prioritise tasks and meet deadlines
  • Analysis and problem solving skills
  • Proficiency in English, and at least one other official language

Qualifications and Experience:

  • National Senior Certificate (Matric), tertiary qualification preferred
  • 4+ years experience in a client service role, within the healthcare and/or information technology sectors
  • A minimum of 3 years of coding experience in the medical billing industry, showcasing an understanding of coding practices and industry standards
  • 2+ years training clients on software products
  • 2+ years upselling products and services to existing clients
  • 2+ years building strong and trusted business-level relationships with clients
  • Experience working on at least 3 PMA's (Practice Management Applications), demonstrating a versatile and comprehensive understanding of various systems
  • A proven track record of navigating and optimising billing processes within the healthcare industry, with a keen eye for detail and compliance with coding and billing standards and regulations


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