Training Support Professional

1 week ago


Cape Town, Western Cape, South Africa Emporium Full time

Emporium is seeking a highly skilled Training Support Consultant to join our team in Somerset West.

Salary: R 20 000 - R 23 000 per month

Job Description:

The ideal candidate will have training or consulting experience, with a strong background in Accounting or bookkeeping. Proficiency in Microsoft Word, Outlook, PowerPoint and Accounting software packages is essential. Intermediate Excel skills and customer service/support experience are also desirable.

Main Responsibilities:

  • Create and manage training plans with clients
  • Report on training progress of all customers in training
  • Work directly with clients to effectively coordinate each training project to completion
  • Communicate process successes and failures to internal and external stakeholders to identify potential areas of improvement
  • Provide system training to customers
  • Offer customer support, resolve queries, recommend solutions and guide users through features and functionalities on the system
  • Assist with preparing data and uploading it onto the system for new customers

Key Details:

  • Location: Somerset West
  • Salary: R 20 000 - R 23 000 per month


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