Training Support Specialist

22 hours ago


Cape Town, Western Cape, South Africa Emporium Human Capital Full time
Job Description

We are seeking a highly skilled Training Support Specialist to join our team at Emporium Human Capital.

The successful candidate will be responsible for creating and managing training plans with customers, reporting on training progress, and working directly with clients to coordinate each training project to completion.

Key Responsibilities:

  • Creating and managing training plans with customers
  • Reporting on training progress of all customers that is in training
  • Working directly with client to effectively coordinate each training project to completion
  • Communicating process successes and failures to internal and external stakeholders
  • Providing system training to customers
  • Providing customer support, resolving customer queries, recommending solutions, and guiding users through features and functionalities on the system
  • Assisting with preparing data and uploading on to the system for new customers

Requirements:

  • Training or consulting experience
  • Bachelor's Degree in Accounting or at least 3 years of bookkeeping experience
  • Proficiency in Microsoft Word, Outlook, PowerPoint, and Accounting software packages
  • Excel proficiency intermediate
  • Customer service/support experience will be advantageous

Estimated Salary: R 20 000 - R 23 000 per month



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