IT Support Professional
1 month ago
We are seeking a highly skilled and motivated IT Support Consultant to join our team at Persona Staff.
Job SummaryThe successful candidate will be responsible for providing top-notch technical support to our clients, ensuring their IT systems run smoothly and efficiently. This is an excellent opportunity for someone who is passionate about technology and wants to make a real difference in people's lives.
Key Responsibilities- Provide expert technical support to clients via phone, email, or remote desktop access;
- Analyze and troubleshoot complex technical issues, identifying and resolving problems quickly and effectively;
- Install, configure, and maintain software applications, hardware devices, and network infrastructure;
- Develop and deliver training programs to help clients get the most out of their IT systems;
- Stay up-to-date with the latest technology trends and best practices, applying this knowledge to improve our services and stay ahead of the competition.
- 2-4 years' experience in a similar role;
- Valid driver's license;
- A+ and N+ or MCSE/MCITP certifications;
- Excellent understanding of office 2010/2013/2016 installation, support, and maintenance on Windows;
- Office 365 setup and configuration expertise;
- Strong knowledge of Microsoft products;
- Experience with Windows Server 2008/2012/2016/2019;
- Exchange Server 2013/2016 experience (an advantage);
- Google Gsuite experience with setup and configuration (an advantage);
- Understanding of DNS/DHCP;
- Strong networking knowledge;
- Understanding of WLAN, WAN, and LAN environments;
- Familiarity with Ubiquiti products;
- Helpdesk experience and skills in dealing with customers and delivering clear and effective IT support services;
- Network cabling, wireless configuration, and management expertise;
- TeamViewer support experience.
- Good communication skills;
- Fluent in Afrikaans and English;
- Punctual;
- Ability to work under pressure;
- Motivated and presentable.
We offer a competitive salary package, including:
- $55,000 per annum;
- Opportunities for career growth and professional development;
- A dynamic and supportive work environment;
- A comprehensive benefits package, including health insurance, retirement savings, and paid time off.
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