Expert Training Support Specialist

18 hours ago


Cape Town, Western Cape, South Africa Emporium Full time

Emporium is seeking a skilled Training Support Specialist to join their team. This role requires excellent customer service skills and the ability to effectively communicate with clients.

Salary: R 18,000 to R 23,000 per month (negotiable based on experience)

About the Role: As a Training Support Specialist, you will be responsible for creating and managing training plans with customers, reporting on training progress, and providing system training to customers. You will also assist with preparing data and uploading it onto the system for new customers.

Responsibilities:

  • Create customized training plans tailored to meet the specific needs of each client.
  • Deliver exceptional customer support by resolving queries and providing guidance on system features and functionalities.
  • Collaborate with internal stakeholders to identify areas for improvement and implement changes to ensure training plans stay on track.
  • Develop strong relationships with clients to understand their business needs and preferences.
  • Conduct thorough training sessions to ensure customers are equipped to effectively utilize the system.

Requirements:

  • Bachelor's degree in a relevant field or at least 3 years of bookkeeping experience.
  • Proficiency in Microsoft Office Suite, particularly Excel.
  • Excellent communication and interpersonal skills.
  • Able to work independently and as part of a team.

Benefits: Emporium offers a competitive salary and opportunities for growth and development in a dynamic and supportive environment.



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