Senior Services Coordinator Manager

2 days ago


Somerset West, Western Cape, South Africa Peoplefinder Career Placements Full time
Job Description

We are seeking a highly skilled Senior Services Coordinator to join our team. As a key member of our service delivery team, you will be responsible for ensuring a high-quality customer experience and efficient system for service and maintenance.

Main Responsibilities
  • Promote teamwork within the department and cross-functionally to resolve issues effectively.
  • Manage subcontractors to meet customer needs while maintaining cost targets.
  • Maintain positive relationships with Asset Management Companies.
  • Oversee after-sales services operations.
  • Reports to the Customer Liaison leader.
  • Establish and lead a high-performance services team measured by performance KPIs.
  • Responsible for building and maintaining team capability (both admin staff and technician skills on admin work).
  • Administer, finalize, and approve department costs such as overtime, travel & accommodation, credit card expenses, tools purchases etc. and ensure expenses are within Company Policy, SA Labour Law, or Employment Contracts.
  • Keep track of service tickets and recalls, implementing corrective action as needed.
Administration Duties
  • Monitor customer feedback regarding call outs and address poor service feedback promptly, keeping management informed.
  • Manage staff weekend stand-by schedule.
  • Manage, administer, and approve subcontractor documentation, ensuring subcontractors comply with company health and safety requirements and contractual obligations.
  • Responsible for national ticketing and service performance of the service team.
  • Own and personally manage one region: Ticketing, schedule technician, process paperwork, and close out tickets.
  • Ensure all tickets on the in-house system are processed efficiently and accurately to close off tickets on time for month-end deadlines.
  • Prepare and sign off customer quotes as needed.


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