Senior Services Coordinator Manager
2 days ago
We are seeking a highly skilled Senior Services Coordinator to join our team. As a key member of our service delivery team, you will be responsible for ensuring a high-quality customer experience and efficient system for service and maintenance.
Main Responsibilities- Promote teamwork within the department and cross-functionally to resolve issues effectively.
- Manage subcontractors to meet customer needs while maintaining cost targets.
- Maintain positive relationships with Asset Management Companies.
- Oversee after-sales services operations.
- Reports to the Customer Liaison leader.
- Establish and lead a high-performance services team measured by performance KPIs.
- Responsible for building and maintaining team capability (both admin staff and technician skills on admin work).
- Administer, finalize, and approve department costs such as overtime, travel & accommodation, credit card expenses, tools purchases etc. and ensure expenses are within Company Policy, SA Labour Law, or Employment Contracts.
- Keep track of service tickets and recalls, implementing corrective action as needed.
- Monitor customer feedback regarding call outs and address poor service feedback promptly, keeping management informed.
- Manage staff weekend stand-by schedule.
- Manage, administer, and approve subcontractor documentation, ensuring subcontractors comply with company health and safety requirements and contractual obligations.
- Responsible for national ticketing and service performance of the service team.
- Own and personally manage one region: Ticketing, schedule technician, process paperwork, and close out tickets.
- Ensure all tickets on the in-house system are processed efficiently and accurately to close off tickets on time for month-end deadlines.
- Prepare and sign off customer quotes as needed.
-
Senior Financial Data Coordinator
7 days ago
Somerset West, Western Cape, South Africa DataFin Full timeAbout the RoleWe are looking for a highly skilled Senior Financial Data Coordinator to join our team at DataFin. As a Senior Financial Data Coordinator, you will be responsible for managing client migration projects, ensuring accurate and timely upload of financial data.Key Responsibilities:Manage customer migration projects, including creating and managing...
-
Support Services Coordinator
13 hours ago
Somerset West, Western Cape, South Africa Shift Pursuit Full timeWe are looking for an experienced administrative assistant to join our team as a Support Services Coordinator in Somerset West.Job Duties and Responsibilities:Providing administrative support to the team, including data entry, document management, and correspondenceAssisting with company secretarial duties, such as minutes taking and record-keepingManaging...
-
Auto Service Coordinator
2 days ago
Somerset West, Western Cape, South Africa Clever Heads Personnel Full timeJob Overview:Clever Heads Personnel is seeking a highly organized and customer-focused individual to join our team as an Auto Service Coordinator. In this role, you will be responsible for providing exceptional service to customers, managing queries about vehicle services, and ensuring timely repairs.Main Responsibilities:Manage customer inquiries regarding...
-
Operations Coordinator Manager
6 days ago
Somerset West, Western Cape, South Africa Rohloff Group Full timeJob Description:We are seeking an exceptional Operations Coordinator Manager to assist us in expanding our services throughout the continent. The ideal candidate will be confident, organized, and able to manage multiple tasks efficiently.The successful candidate will be responsible for:Managing work orders: Receive and review work orders, ensuring timely...
-
Senior Office Manager
6 days ago
Somerset West, Western Cape, South Africa Rohloff Group Full timeKey ResponsibilitiesAs an Office Administrator at Rohloff Group, you will be responsible for ensuring the smooth operation of our Restaurant Support Centre and providing exceptional administrative support to our CEO and senior executives. Your duties will include:Coordinate travel arrangements for senior executives, including visa applications, flight...
-
High-Performance Services Executive
2 days ago
Somerset West, Western Cape, South Africa Peoplefinder Career Placements Full timeAbout this PositionA dynamic Senior Services Coordinator position has arisen within our organization. We seek an experienced professional to lead our service delivery operations, drive exceptional customer satisfaction, and optimize business outcomes through streamlined processes.Key ResponsibilitiesLeads a team focused on teamwork and prompt issue...
-
Customer Service Operations Director
2 days ago
Somerset West, Western Cape, South Africa Peoplefinder Career Placements Full timeAbout the RoleThis exciting opportunity requires a seasoned Senior Services Coordinator to oversee service delivery operations. The successful candidate will be responsible for managing a team to achieve high-performance standards, ensuring seamless customer experiences, and meeting business objectives.Key ResponsibilitiesLead a team to promote collaboration...
-
Administrative Coordinator
6 days ago
Somerset West, Western Cape, South Africa Rohloff Group Full timeAbout the RoleWe are looking for a highly organized and experienced Office Administrator to join our team at Rohloff Group. As a key member of our support team, you will be responsible for ensuring the smooth operation of our Restaurant Support Centre and providing exceptional administrative support to our CEO and senior executives.Key...
-
Senior Financial Coordinator
4 days ago
Somerset West, Western Cape, South Africa ZAQ Group of Companies Full timeAccounting and Reporting Expert:The ZAQ Group of Companies seeks a seasoned Assistant Financial Controller to lead the delivery of statutory and regulatory reporting requirements.About the Position:Develop and implement effective reporting strategiesCollaborate with the finance team to deliver high-quality reportsPrepare VAT returns and review accounting...
-
Support Services Manager
1 day ago
Somerset West, Western Cape, South Africa Peoplefinder Career Placements Full timeWe require a highly skilled Support Services Manager to provide exceptional organizational support to our Directors in Somerset West.Key Performance Areas:Manage the Director's schedule, appointments, and travel arrangementsCompile daily bank account activity reportsKeep track of property transfers, correspondence with attorneys, and municipal account...
-
Service Delivery Team Lead
2 days ago
Somerset West, Western Cape, South Africa Peoplefinder Career Placements Full timeJob SummaryA distinguished Senior Services Coordinator is required to spearhead our service delivery operations. This individual will lead a high-performing team, providing exceptional customer experiences, and driving business results through efficient systems and processes.Main Job AccountabilitiesLead a cohesive team focused on resolving issues promptly...
-
Senior Contracts Manager
6 days ago
Somerset West, Western Cape, South Africa Smart4Energy Full timeAt Smart4Energy, we are seeking a highly skilled Contracts Manager to oversee contract administration, cost management, and project execution within the construction and renewable energy sectors.Sector Overview:The role involves ensuring compliance with JBCC, FIDIC, and EPC contracts while managing budgets, timelines, and regulatory requirements.Key...
-
Interior Design Project Coordinator
1 day ago
Somerset West, Western Cape, South Africa We- Design Full timeCompany Overview:We-Design is a company that specializes in interior design services. Our team consists of experienced professionals who are dedicated to delivering high-quality results to our clients.We are seeking a creative professional to join our team as an Interior Design Assistant. The ideal candidate will have strong technical skills and a passion...
-
Sales and Marketing Coordinator
1 day ago
Somerset West, Western Cape, South Africa Premier Africa Advisory Pty Ltd Full timeJob Title:Sales and Marketing CoordinatorJob Summary:Premier Africa Advisory Pty Ltd is seeking a Sales and Marketing Coordinator to assist with business development, marketing, and administration.Key Responsibilities:Coordinate sales and marketing efforts to meet business objectives.Build and maintain relationships with existing and potential...
-
Client Service Manager
2 weeks ago
Somerset West, Western Cape, South Africa Helderberg Personnel cc Full timeRequirements: Minimum qualification Grade 12. Relevant tertiary qualification will be advantage. Minimum of 5 Years experience in a customer-service environment. Minimum of 3 Years experience in a supervisory/management role. Computer literate (Excel, Microsoft Word, Outlook, Power Point) Experience with Sage Evolution will be an advantage. Willingness to...
-
Senior Finance Executive
2 days ago
Somerset West, Western Cape, South Africa RPO Recruitment Full timeJob Title: Senior Finance ExecutiveWe are seeking a highly experienced Senior Finance Executive to join our team at RPO Recruitment. As a key member of our leadership team, you will be responsible for driving financial growth and profitability through strategic financial planning and execution.The ideal candidate will have a strong background in finance and...
-
Digital Content Coordinator
7 days ago
Somerset West, Western Cape, South Africa NOOLA BABY (PTY) LTD Full timeNooba Baby (Pty) Ltd is looking for an exceptional Digital Content Coordinator to help manage our social media accounts. As a key member of our team, you will be responsible for creating and scheduling content that engages our audience and showcases our brand's personality.Key Responsibilities:Create high-quality content that aligns with our brand voice and...
-
Coordinating Administration Professional
6 days ago
Somerset West, Western Cape, South Africa Rohloff Group Full timeJob Requirements:We are seeking a highly skilled Coordinating Administration Professional to join our team. The ideal candidate will possess excellent organizational skills, strong communication abilities, and a keen eye for detail.The successful candidate will be responsible for:Managing work orders: Receive and review work orders, ensuring timely...
-
Patient Services Coordinator
1 day ago
Somerset West, Western Cape, South Africa Stethoscope SA Full timeAbout the RoleWe are seeking an experienced Patient Administrator to join our team at Stethoscope SA. As a key member of our healthcare team, you will be responsible for ensuring seamless patient experiences through efficient administration processes.The successful candidate will possess excellent communication and interpersonal skills, with the ability to...
-
Hospitality Services Director
1 day ago
Somerset West, Western Cape, South Africa Feedem Group Full timeAt Feedem Group, we seek a talented Catering Team Lead to lead our kitchen operations. This role entails coordinating the work of kitchen staff, managing inventory, and implementing standard menu options and recipes.You will play a vital part in maintaining the highest standards of food quality, presentation, and service, ensuring seamless delivery of our...