High-Performance Services Executive

7 days ago


Somerset West, Western Cape, South Africa Peoplefinder Career Placements Full time
About this Position

A dynamic Senior Services Coordinator position has arisen within our organization. We seek an experienced professional to lead our service delivery operations, drive exceptional customer satisfaction, and optimize business outcomes through streamlined processes.

Key Responsibilities
  • Leads a team focused on teamwork and prompt issue resolution.
  • Coordinates with subcontractors to ensure customer expectations are met while minimizing costs.
  • Sustains collaborative relationships with Asset Management Companies.
  • Oversight of after-sales services functions.
  • Reports directly to the Customer Liaison leader.
  • Encourages a high-performance services team culture that aligns with organizational goals.
  • Responsible for developing and maintaining team skills (admin staff and technicians).
  • Reviews, verifies, and approves department expenses, including overtime, travel, and credit card expenses, to ensure alignment with Company Policy, SA Labour Law, or employment agreements.
  • Monitors and addresses service ticket inconsistencies and recall procedures.
Responsibilities
  • Addresses customer feedback promptly to maintain high satisfaction levels.
  • Organizes and manages the staff's weekend standby rotations.
  • Reviews, validates, and approves subcontractor documentation, ensuring full compliance with company health and safety policies and contractual terms.
  • Manages national ticketing and service performance of the service team.
  • Personally oversees regional operations: ticket management, technician scheduling, documentation completion, and ticket closure.
  • Processes and closes in-house tickets efficiently to meet month-end deadlines.


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