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Sales and Service Director

1 week ago

Randburg, Gauteng, South Africa Nestlé SA Full time
Job Description

The Nestlé SA Customer Relationship Center (CRC) Manager will be responsible for leading the Contact Center, ensuring excellent sales, service, and technical support for our consumers.

Key Accountabilities
  • Develop and implement the Market CRC strategy, fostering a continuous improvement spirit and ensuring efficient operations.
  • Understand customer needs and expectations, promoting a customer-centric culture within the organization.
  • Lead customer service topics, translating objectives into programs and projects for the CRC department.
Required Skills and Qualifications
  • Completed Matric and/or Degree/Diploma in Business Management or Customer Service.
  • Minimum of 5 years of experience in a call center position with proven experience in Contact Center Management or a related role.
  • Strong leadership and people management skills.