Service Delivery Excellence Leader

5 days ago


Randburg, Gauteng, South Africa Ultra Pharmaceutical And Medical Placements Full time

Imizizi is a leading organization in the industry, dedicated to delivering exceptional service to its customers.

The Director: Service Delivery Excellence & Rapid Response will play a pivotal role in driving our service delivery strategy and ensuring the effective implementation of programs that meet the needs of our community.

This position requires an individual with a strong background in leadership and management, as well as excellent communication and problem-solving skills.

The ideal candidate will have a minimum of 10 years' experience in leadership/management, with at least 5 years at middle management level or above in services delivery and monitoring environments.

The following key performance areas are critical to this role:

  1. Contribute to the development of the department's strategic planning process;
  2. Lead the directorate's Service Delivery Budget Implementation Planning (SDBIP) process;
  3. Ensure sound financial planning and budgeting processes for the directorate;
  4. Lead and facilitate the directorate's demand planning process;
  5. Lead and facilitate the directorate's performance management planning process;
  6. Lead and manage the development of the directorate's Personal Development Plans (PDP's) process;
  7. Ensure effective and efficient directorate functions, processes, procedures, systems, and policies;
  8. Lead the recruitment, selection and placement process for sourcing suitably qualified staff for the directorate;
  9. Ensure effective and efficient procurement management in line with Supply Chain Management processes, legislative, regulatory, and policy framework;
  10. Provide sound leadership for the achievement of the directorate's objectives;
  11. Direct the delivery of the organizational development functions;
  12. Ensure effective control of the directorate's human resources;
  13. Ensure effective control of the financial resources control of the directorate;
  14. Implement good governance and effective risk management systems;


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