Customer Experience Representative

4 days ago


Cape Town, Western Cape, South Africa Boomerang Marketing Full time
About the Role

We're seeking a Customer Experience (CX) Agent to join our team at Boomerang Marketing.

This role requires a proactive and customer-focused individual with a basic understanding of the US property market, including awareness of interest rates and property-related terms.

As the first point of contact, you'll engage with customers, confidently carrying initial conversations and providing excellent service.

Key Responsibilities:
  • Engage with customers over phone, email, and chat to provide a seamless and positive experience
  • Use your foundational knowledge of the US property market to address basic customer inquiries and guide conversations
  • Record and update customer information accurately in the system
  • Collaborate with internal teams to ensure customer needs are met efficiently
Requirements

To be successful in this role, you'll need:

  • Minimum 1-2 years of experience in customer service or a related CX role
  • Basic knowledge of the US property market, including terms related to interest rates and buying/selling processes
  • Strong communication skills, both verbal and written
  • Ability to handle initial property-related queries and maintain a professional tone
What We Offer

You can expect a competitive salary of approximately R250,000 per annum, along with:

  • Opportunities for growth within a supportive and dynamic team
  • Comprehensive training to strengthen property market knowledge
  • A comprehensive benefits package


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